Technical Customer Support, ICIS (Hybrid)

Social network you want to login/join with:

Technical Customer Support, ICIS (Hybrid), Surrey

col-narrow-left

Client:

LNRS Data Services Ltd Company

Location:

Surrey, United Kingdom

Job Category:

Other

–

EU work permit required:

Yes

col-narrow-right

Job Reference:

9e91a9db93aa

Job Views:

4

Posted:

02.06.2025

Expiry Date:

17.07.2025

col-wide

Job Description:

About the Role

Join our team as a Technical Customer Support Analyst, where you’ll play a crucial role in assisting clients with second-line support and onboarding new users to the ICIS API. This customer-facing position is based in our Sutton office for 2 days a week, collaborating closely with both internal and external business and technology stakeholders.

Responsibilities

• Troubleshooting and resolve escalated technical issues in a timely and efficient manner.
• Facilitating API customer onboarding, ensuring a seamless and efficient experience.
• Developing a deep understanding of ICIS systems and contribute to the enhancement of documentation and FAQs.
• Participating in projects such as migrations and communicate planned data changes effectively.
• Documenting and maintain detailed records of support activities and resolutions.

Requirements

• Display passion for learning and developing new skills, including API and basic SQL.
• Possess excellent communication skills for professional interactions with customers via phone, email, and Teams meetings.
• Deliver a world-class customer experience with energy that inspires others
• Provide track record of customer-centricity.

#J-18808-Ljbffr