Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist clients with technical issues and onboard new users to the ICIS API.
- Company: Join LNRS Data Services Ltd, a leader in data solutions based in Surrey.
- Benefits: Enjoy a hybrid work model with flexible hours and a supportive team environment.
- Why this job: Be part of a dynamic team that values learning and customer satisfaction.
- Qualifications: Passion for learning, excellent communication skills, and a customer-centric mindset required.
- Other info: Opportunity to work on exciting projects and enhance your technical skills.
The predicted salary is between 30000 - 42000 £ per year.
About the Role
Join our team as a Technical Customer Support Analyst, where you’ll play a crucial role in assisting clients with second-line support and onboarding new users to the ICIS API. This customer-facing position is based in our Sutton office for 2 days a week, collaborating closely with both internal and external business and technology stakeholders.
Responsibilities
- Troubleshooting and resolving escalated technical issues in a timely and efficient manner.
- Facilitating API customer onboarding, ensuring a seamless and efficient experience.
- Developing a deep understanding of ICIS systems and contributing to the enhancement of documentation and FAQs.
- Participating in projects such as migrations and communicating planned data changes effectively.
- Documenting and maintaining detailed records of support activities and resolutions.
Requirements
- Display passion for learning and developing new skills, including API and basic SQL.
- Possess excellent communication skills for professional interactions with customers via phone, email, and Teams meetings.
- Deliver a world-class customer experience with energy that inspires others.
- Provide a track record of customer-centricity.
Technical Customer Support, ICIS (Hybrid) employer: LNRS Data Services Ltd Company
Contact Detail:
LNRS Data Services Ltd Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Support, ICIS (Hybrid)
✨Tip Number 1
Familiarise yourself with the ICIS API and its functionalities. Understanding how it works will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your troubleshooting skills, especially related to technical issues. Be prepared to discuss specific examples of how you've resolved similar problems in the past.
✨Tip Number 3
Practice your communication skills, as this role requires clear and effective interaction with clients. Consider role-playing scenarios where you explain technical concepts to non-technical users.
✨Tip Number 4
Showcase your passion for customer service by preparing anecdotes that highlight your customer-centric approach. This will help you stand out as someone who truly values the client experience.
We think you need these skills to ace Technical Customer Support, ICIS (Hybrid)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Technical Customer Support Analyst position. Tailor your application to highlight relevant experiences that align with these aspects.
Highlight Relevant Skills: Emphasise your technical skills, especially in troubleshooting, API knowledge, and SQL. Provide specific examples of how you've used these skills in previous roles to demonstrate your capability.
Showcase Communication Abilities: Since this role involves customer interaction, illustrate your communication skills. Mention any experience you have in customer support or similar environments, and how you effectively resolved issues.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for learning and customer-centric approach. Use it to explain why you're excited about the opportunity at LNRS Data Services Ltd and how you can contribute to their team.
How to prepare for a job interview at LNRS Data Services Ltd Company
✨Show Your Technical Know-How
Make sure to brush up on your understanding of APIs and basic SQL before the interview. Be prepared to discuss any relevant experience you have with troubleshooting technical issues, as this role requires a solid grasp of these concepts.
✨Demonstrate Your Communication Skills
Since this position involves interacting with clients, it's crucial to showcase your communication abilities. Practice explaining complex technical concepts in simple terms, and be ready to provide examples of how you've successfully communicated with customers in the past.
✨Highlight Your Customer-Centric Approach
Prepare to discuss specific instances where you've gone above and beyond for customers. This role values a customer-centric mindset, so think of examples that demonstrate your commitment to delivering exceptional service.
✨Research the Company and Role
Familiarise yourself with LNRS Data Services Ltd and their ICIS systems. Understanding their products and services will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
