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- Tasks: Be the first point of contact for patients and manage appointment bookings.
- Company: Join CHEC, a thriving organisation focused on innovative healthcare solutions.
- Benefits: Enjoy 23 days annual leave, a pension scheme, and discounts with the Bluelight Card.
- Why this job: Make a real impact in patient care while developing your skills in a supportive team.
- Qualifications: Team player with IT skills, strong communication, and the ability to work under pressure.
- Other info: Career development opportunities and a performance review with a training plan.
The predicted salary is between 28800 - 43200 £ per year.
We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of community and how CHEC can play an innovative part in making this great, with your help. If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for Patient Booking Coordinators to join us as we continue to expand throughout the UK.
About the role
All patients that are referred throughout the country are processed and booked via our Referral & Bookings Management Centre. As an NHS commissioned service, our aim is that our referral and bookings team is the most responsive to patient needs, the safest, and the best Nationwide. Due to our continued growth we are looking for Patient Booking Coordinators to join the team. Our team thrive in our busy Contact Centre and enjoy an atmosphere where everyone takes on a high level of personal responsibility for achieving outstanding service whilst building strong relationships both internally and externally.
We are looking for someone who can:
- Be the first point of contact for patients, general practitioners and optometrists throughout the referral process
- Regularly liaise with primary, community and secondary care providers using a mix of telephone and online e-referral, NHS and in-house IT systems
- Process referrals
- Book patient’s appointments using the booking system
- Perform ad hoc administration duties as necessary
- Work effectively and efficiently to the CHEC standards
What you’ll bring to the role:
- Ability to work as part of a team
- IT literacy
- Ability to work under pressure and to service levels
- Have empathy and patience with referrals
- Strong communication skills and confidence when speaking on the phone
What can we offer you?
- 23 days annual leave
- Refer a friend scheme
- Company pension
- Bluelight Card - 100’s of discount and cashback options
- Career development opportunities – dedicated reward framework and multiple learning opportunities.
- Performance review with a training and development plan
Patient Booking Coordinator employer: Community Eye Care CHEC
Contact Detail:
Community Eye Care CHEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Booking Coordinator
✨Tip Number 1
Familiarise yourself with the NHS referral process and the specific systems used for booking appointments. Understanding these processes will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be the first point of contact for patients and healthcare providers, being clear and confident in your communication is crucial.
✨Tip Number 3
Showcase your ability to work under pressure by preparing examples from previous experiences where you successfully managed multiple tasks or dealt with challenging situations. This will highlight your suitability for a busy Contact Centre environment.
✨Tip Number 4
Research CHEC's values and mission to align your personal goals with theirs. During any discussions or interviews, refer to how your own values resonate with their focus on patient care and community service.
We think you need these skills to ace Patient Booking Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Patient Booking Coordinator. Tailor your application to highlight how your skills and experiences align with these needs.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or administrative roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to work under pressure and communicate effectively.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you have demonstrated empathy, patience, and strong communication skills in previous positions, as these are key attributes for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a healthcare setting.
How to prepare for a job interview at Community Eye Care CHEC
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Patient Booking Coordinator. Familiarise yourself with the referral process and the systems used, as this will help you answer questions confidently and demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
Since the role involves liaising with patients and healthcare providers, be prepared to discuss your communication style. Share examples of how you've effectively communicated in previous roles, especially in high-pressure situations.
✨Demonstrate Empathy and Patience
The job requires a caring approach towards patients. Think of instances where you've shown empathy and patience, particularly when dealing with difficult situations or individuals. This will highlight your suitability for the role.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, and the company's future plans. This shows your genuine interest in the role and the organisation.
