At a Glance
- Tasks: Engage with clients, provide exceptional service, and achieve sales targets in a luxury watch boutique.
- Company: Join Blancpain, a prestigious brand known for its exquisite craftsmanship and rich heritage in watchmaking.
- Benefits: Enjoy competitive pay, generous discounts, private healthcare, and career development opportunities.
- Why this job: Be part of a passionate team, learn about fine watchmaking, and create lasting client relationships.
- Qualifications: Previous sales experience in luxury retail or hospitality, excellent customer service skills, and a passion for learning.
- Other info: Located in the heart of London, this role offers a vibrant work environment and unique brand events.
The predicted salary is between 28800 - 43200 £ per year.
The company: Discover the aesthetic and technological know-how for which Blancpain has been renowned since its creation. Individuals devoted to their craft who over the centuries have refined their skills and brought their art to the peak of perfection. Their passion for watchmaking has carried them through the setbacks of their trade to finally achieve the excellence in traditional craftsmanship enjoyed by Blancpain today.
Competitive Salary Package
- Generous Employee Discounts / Staff Sales
- Private Health Care
- Career Development and Training
- Employee Assistance and Mental Health Platform
- Perkbox
- Cycle to Work / Seasonal Ticket Scheme
- Eye Test / Glasses
Mission: The Retail Sales Advisor provides exceptional experiences for all visitors to the boutique to build long-term relationships and achieve sales targets. Working together with colleagues, the Boutique Manager and the Blancpain management team, the Retail Sales Advisor helps ensure that every client experiences the high level of service worthy of a Blancpain timepiece.
Key Responsibilities:
- Sales and Business Development
- Provide excellent client experience and timely, pertinent follow-up for both prospective clients and owners (Customer service) to achieve the sales targets.
- Propose clients for, and participate in, local activation events in line with the Brand guidelines.
- Support colleagues in their sales by helping to prepare invoices, gifts, packaging.
- Ensure requests and enquiries (online, email, phone) are followed up in a timely manner.
- Develop and maintain a high level of sales technique and watchmaking savoir faire knowledge.
- Follow-up with customer repairs liaising with customer care in Southampton and Swiss headquarters.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Placing orders for Blancpain accessories, ensuring stock is up to date and available.
- Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc.
- Understand and respect all operating and security guidelines.
- Follow the security and proper maintenance of stock timepieces.
Profile: Skills and Experience
- Previous sales experience in a luxury Retail boutique or Hospitality industry
- Excellent client service and attention to details
- Entrepreneurial spirit to develop your own business and build long-lasting client relationships
- Team player with good interpersonal skills and a "can do" attitude
- Intellectual curiosity and a passion for learning
- Strong interest in the universes of Fine Watchmaking and Arts de Vivre
Contact: Denise Lau, 11 New Bond Street, W1S 3SR, London, United Kingdom
Retail Sales Advisor - Blancpain Bond Street employer: SWATCH GROUP
Contact Detail:
SWATCH GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Advisor - Blancpain Bond Street
✨Tip Number 1
Familiarise yourself with Blancpain's history and craftsmanship. Understanding the brand's heritage and values will not only impress during interviews but also help you connect with potential clients who appreciate the artistry behind luxury timepieces.
✨Tip Number 2
Network within the luxury retail sector. Attend events or join groups related to fine watchmaking and luxury goods. Building relationships with industry professionals can provide valuable insights and potentially lead to referrals for the Retail Sales Advisor position.
✨Tip Number 3
Develop your sales techniques by practising role-playing scenarios. This will prepare you for real-life interactions with clients, helping you to refine your approach to providing exceptional customer service, which is crucial for this role.
✨Tip Number 4
Stay updated on current trends in luxury retail and watchmaking. Being knowledgeable about the latest collections and market movements will demonstrate your passion and commitment to the role, making you a more attractive candidate.
We think you need these skills to ace Retail Sales Advisor - Blancpain Bond Street
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury retail or hospitality. Emphasise your client service skills and any previous sales achievements that align with the role of a Retail Sales Advisor.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for watchmaking and your understanding of Blancpain's brand values. Mention specific experiences that demonstrate your ability to build long-term client relationships.
Highlight Relevant Skills: In your application, focus on skills such as attention to detail, interpersonal skills, and your entrepreneurial spirit. Provide examples of how you've successfully used these skills in past roles.
Show Enthusiasm for the Brand: Express your genuine interest in Blancpain and the fine watchmaking industry. Research the brand's history and values, and mention how they resonate with you in your application.
How to prepare for a job interview at SWATCH GROUP
✨Show Your Passion for Watchmaking
Make sure to express your genuine interest in fine watchmaking and the craftsmanship behind it. Research Blancpain's history and their unique selling points, so you can discuss them confidently during the interview.
✨Demonstrate Excellent Client Service Skills
Prepare examples from your previous experience where you provided exceptional customer service. Highlight how you built long-term relationships with clients and how you handled challenging situations.
✨Be Ready to Discuss Sales Techniques
Familiarise yourself with various sales techniques, especially those relevant to luxury retail. Be prepared to discuss how you would approach achieving sales targets and supporting your colleagues in a team environment.
✨Dress the Part
Since this is a luxury brand, your appearance matters. Dress smartly and professionally for the interview to reflect the high standards of Blancpain. This will show that you understand the brand's image and values.