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For Companies At a Glance
- Tasks: Lead and mentor a high-performing client success team while optimising processes.
- Company: Join Retail Insights, Northern Europe's top retail forum connecting 3,000 leaders across 15 countries.
- Benefits: Enjoy market-competitive pay, travel opportunities, and unlimited growth potential in a dynamic environment.
- Why this job: Make a real impact in a fast-growing startup and shape the future of client success.
- Qualifications: 5+ years in leadership roles with strong project management and analytical skills required.
- Other info: Flexible Monday to Friday in-office work; remote options not available.
The predicted salary is between 43200 - 72000 £ per year.
Retail Insights is Northern Europe’s leading retail forum. We are strengthening the retail ecosystem by building a platform for insights, inspiration, and networking, connecting more than 3,000 leaders yearly from over 15 countries. Retail Insights is part of United Media, which focuses on building large-scale industry media and conference products in sectors such as insurance, HR, private equity, and retail. To date, we have organically launched 8 media companies and acquired one.
Context for the Role
You’ll have the opportunity to shape and execute the company’s client success strategy, collaborate with talented teams, and make a tangible impact on the company's success. With a rapidly expanding market presence, this role offers both challenges and rewards, including leading a high-performing team and influencing the company's growth. If you are passionate about scaling a business and being part of a forward-thinking company, this is the perfect time to join and make your mark. You will report directly to the Founder / CEO in this newly created position, tasked with scaling the client success and operations departments, and impacting all areas of the business during this exciting early growth stage. You will be an integral part of the management team, working closely with the founders and responsible for:
Responsibilities
- As a key member of the leadership team, you will be accountable for delivering value to all clients. Your team will handle onboarding new clients, managing delivery processes, and reporting performance to clients. This role is critical for the company's continued growth and success.
- Team Leadership: Manage, grow, and mentor the client success team, fostering a collaborative, top-performing, and innovative work environment. Set clear goals and evaluate team performance.
- Growth Focus: Enable exponential growth by prioritising customer success and their satisfaction.
- People Management: Implement best practices in people management and cultivate a team spirit to scale and internationalise functions across all markets.
- Process Optimization: Build and harmonise cross-departmental processes to maximise efficiency and customer satisfaction.
- User Journey: Collaborate closely with the organisation to create an exceptional end-to-end user experience based on a product-led approach.
Requirements
- 5+ years of leadership experience in fast-paced, high-growth environments.
- Strong project management, process creation, and prioritisation skills.
- Proven success in leading and scaling functions such as client success, operations, sales, or international expansion in a startup context.
- Experience in client success and business operations within a high-growth business.
- Strong analytical skills, proficiency with relevant tools, and commercial acumen.
- Experience applying automation to scale operations.
- A passion for leadership—coaching, mentoring, and creating a positive, high-performance culture.
- Track record of expanding client success functions and supporting revenue growth.
What the company offers
- A unique opportunity to own client success in a rapidly growing, ambitious company.
- The chance to make a tangible impact through operational experience in a startup environment.
- An inspiring, diverse, motivated, and international work atmosphere.
- Unlimited growth potential with a strong internal promotion track record.
- Market-competitive compensation.
- Travel opportunities at our overseas conferences.
- Transferable skills development through experience and training.
Start date
Flexible Monday - Friday in-office work; remote work not available.
Application process
* indicates a required field
- First Name *
- Last Name *
- Email *
- Phone
- Resume/CV Manual entry or upload (pdf, doc, docx, txt, rtf)
- LinkedIn URL *
- Visa requirements for UK and EU *
- In your opinion, what are the key components of fostering strong, long-lasting relationships with clients? (List 3) *
- How do you prioritise and manage multiple client accounts while ensuring high-quality service and attention to detail?
- How do you solicit feedback from clients, and how do you use this feedback to refine your approach?
Client Success Lead at Retail Insights employer: Retail Insights
Contact Detail:
Retail Insights Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Lead at Retail Insights
✨Tip Number 1
Familiarise yourself with Retail Insights and their client success strategy. Understanding their current processes and challenges will help you demonstrate how your experience aligns with their needs during discussions.
✨Tip Number 2
Network with current or former employees of Retail Insights on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable in interviews.
✨Tip Number 3
Prepare specific examples from your past experiences that showcase your leadership skills and ability to drive client success. Be ready to discuss how you've scaled operations or improved client satisfaction in previous roles.
✨Tip Number 4
Stay updated on industry trends and challenges in the retail sector. Being knowledgeable about the market will allow you to speak confidently about how you can contribute to Retail Insights' growth and client success.
We think you need these skills to ace Client Success Lead at Retail Insights
Some tips for your application 🫡
Understand the Role: Before applying, take the time to thoroughly read the job description for the Client Success Lead position. Understand the responsibilities and requirements, and think about how your experience aligns with them.
Tailor Your CV: Customise your CV to highlight relevant experience in client success, leadership, and operations. Use specific examples that demonstrate your ability to manage teams and drive growth in a high-paced environment.
Craft Thoughtful Responses: When answering the application questions, provide clear and concise responses. Use real-life examples to illustrate your strategies for building client relationships, managing multiple accounts, and using feedback effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Retail Insights
✨Understand the Company Culture
Before your interview, take some time to research Retail Insights and its culture. Familiarise yourself with their values and mission, as this will help you align your answers with what they are looking for in a Client Success Lead.
✨Showcase Your Leadership Experience
Be prepared to discuss your previous leadership roles in detail. Highlight specific examples of how you've managed teams, fostered collaboration, and driven client success in fast-paced environments.
✨Demonstrate Analytical Skills
Since the role requires strong analytical skills, come ready to discuss how you've used data to inform decisions in past roles. Be specific about the tools you've used and the impact your analyses had on client satisfaction and business growth.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations related to client success and team management. Think through potential scenarios in advance and prepare structured responses that showcase your problem-solving abilities.
