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- Tasks: Lead a dynamic retail team, ensuring top-notch customer service and smooth store operations.
- Company: Join Screwfix, a growing company known for its supportive culture and fun work environment.
- Benefits: Enjoy competitive pay, 28 days annual leave, discounts, and an award-winning pension scheme.
- Why this job: This role offers excellent training, career growth, and the chance to make a real impact.
- Qualifications: Experience in retail supervision, strong customer service skills, and a passion for teamwork required.
- Other info: Flexible shifts available to support a healthy work-life balance.
The predicted salary is between 24000 - 36000 £ per year.
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Are you passionate about retail and looking for a new challenge? We are hiring a Retail Supervisor for our Harlow Screwfix branch.
This role requires availability on both Weekdays and Weekends.
You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!
Opening hours:
Monday – Friday (7am to 8pm)
Saturday (7am to 6pm)
Sunday (9am to 4pm)
Responsibilities
WHAT’S IT LIKE TO BE A RETAIL SUPERVISOR?
- Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them
- Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
- Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!
Qualifications
- An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment
- Great at giving amazing customer service, and able to translate that into sales
- Inquisitive, ever-questioning and ever-improving
- Passionate about our business
- Friendly, flexible, reliable, honest and like to work hard!
WHAT’S IN IT FOR YOU?
- Joining Screwfix means joining a growing team – full of support, opportunities, and fun!
- We offer a competitive salary
- 28 days annual leave (including an allowance for Bank Holidays). Increasing with length of service, up to a maximum of 33 days annual leave.
- Award-winning company pension scheme – up to 14% Kingfisher contribution!
- Life cover
- 20% discount with Screwfix and B&Q
- Discounted healthcare
- Company share save schemes
- We’ll also help you be the best you can be, with excellent training and ongoing development.
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Retail Supervisor employer: Screwfix
Contact Detail:
Screwfix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Familiarise yourself with Screwfix's products and services. Understanding the range of items they offer will not only help you in customer interactions but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in the past. Be ready to discuss specific situations where you led by example, as this is crucial for a Retail Supervisor position.
✨Tip Number 3
Research common retail challenges and think about how you would address them. Being able to articulate your problem-solving strategies will set you apart and show that you're proactive and ready for the fast-paced environment.
✨Tip Number 4
Network with current or former employees of Screwfix if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Retail Supervisor position. Tailor your application to highlight relevant experience and skills that match these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous supervisory experience, customer service skills, and any relevant achievements. Use bullet points for clarity and focus on quantifiable results where possible.
Write a Compelling Cover Letter: In your cover letter, express your passion for retail and your understanding of the company’s values. Mention specific examples from your past experiences that demonstrate your ability to lead a team and provide excellent customer service.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Screwfix
✨Show Your Leadership Skills
As a Retail Supervisor, you'll be leading a team. Be prepared to discuss your previous experiences in managing teams, how you motivate others, and any specific examples of when you've successfully led a project or initiative.
✨Demonstrate Customer Service Excellence
Customer service is key in retail. Think of examples where you've gone above and beyond for a customer. Be ready to explain how you would handle difficult situations and ensure customer satisfaction.
✨Know the Company and Its Values
Research Screwfix and understand their values and mission. Be ready to explain why you want to work there and how your personal values align with theirs. This shows genuine interest and commitment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Practice responses to common retail challenges, such as managing stock discrepancies or resolving customer complaints, to showcase your critical thinking.
