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- Tasks: Engage with clients and residents to ensure gas service compliance and schedule appointments.
- Company: Join Sureserve, a leading provider of compliance and energy services in the UK.
- Benefits: Enjoy employee wellbeing programs, enhanced leave packages, and a supportive work environment.
- Why this job: Be part of a dynamic team focused on customer service and personal development.
- Qualifications: Strong communication skills and experience in customer service are essential.
- Other info: Flexibility in working hours and a full UK driving license required.
The predicted salary is between 28800 - 43200 £ per year.
The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from more than 20 offices. Sure Maintenance, part of The Sureserve Group, is a market-leading heating and hot water specialist with over 40 years of successful delivery and a growing client base.
Sure Maintenance has an opportunity for a dedicated and skilled Resident Liaison Officer to join our dynamic team. This role involves maintaining strong relationships with clients and residents to ensure 100% compliance in gas servicing. If you have excellent attention to detail, communication skills, and a passion for customer service, we want to hear from you.
You will work across a geographical area, coordinating with management, administrators, and clients to ensure timely gas service compliance. This includes contacting customers via phone calls and home visits to arrange service appointments, especially for hard-to-access properties.
Strong interpersonal and customer service skills are essential. You will report regularly to the client and work closely with them to meet objectives. Some work outside standard hours may be required, and a full UK driving license is necessary.
Key Responsibilities- Schedule annual services following client procedures.
- Minimize service referrals through effective communication and customer engagement, including home visits and phone calls.
- Ensure escalation and completion of service visits as per client processes.
- Generate reports from contract management software to monitor compliance and provide updates to clients and management.
- Handle tenant complaints according to company procedures, providing reports on remedial actions.
- Manage the complaint/incident process in line with company policy.
- Arrange appointments for complaint resolution and keep management informed.
- Liaise with customers to rectify outstanding or repair work promptly.
- Attend client meetings, resident meetings, roadshows, and review meetings.
- Maintain personal and professional development, participate in training, and support team training initiatives.
- Assist in collecting and monitoring tenant satisfaction data.
- Ensure compliance with all company policies and standards.
- Exceptional attention to detail and organizational skills.
- Ability to multitask and work under pressure with a solution-focused approach.
- Proficiency with IT systems, including MS Office.
- Friendly, professional demeanor in all interactions.
- Experience in customer service roles.
- Strong written and verbal communication skills.
- Ability to maintain confidentiality and professionalism.
- Flexible and team-oriented work ethic.
- Employee wellbeing programs, occupational health support, and counseling services.
- Annual leave based on service level.
- Enhanced maternity and paternity packages.
- Cycle to Work Scheme.
- Gender & Equality Working Group.
- Employee Voice Program.
- Sureserve Legends recognition for living our values.
We are committed to talent development, promoting equality, diversity, and inclusion, and supporting our employees' personal and professional growth. Apply today to join our remarkable team. If you meet the skills and experience requirements, we look forward to hearing from you! Successful applicants will need to provide evidence of their right to work in the UK, and DBS checks will be conducted prior to employment.
Customer Liaison Officer employer: Sureserve
Contact Detail:
Sureserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Familiarise yourself with the Sureserve Group and its services. Understanding their market position and client base will help you tailor your conversations during interviews, showing that you're genuinely interested in the company.
✨Tip Number 2
Highlight your customer service experience in your discussions. Be ready to share specific examples of how you've successfully managed client relationships or resolved complaints, as this role heavily relies on strong interpersonal skills.
✨Tip Number 3
Prepare to discuss your organisational skills and attention to detail. Think of instances where you've had to manage multiple tasks or projects simultaneously, as this will demonstrate your ability to multitask effectively in a fast-paced environment.
✨Tip Number 4
Be ready to talk about your flexibility and willingness to work outside standard hours. This role may require it, so showing that you're adaptable and committed to meeting client needs will set you apart from other candidates.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required attributes for the Customer Liaison Officer position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service roles. Emphasise your attention to detail, communication skills, and any experience with compliance or gas servicing if applicable.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your ability to maintain strong relationships with clients. Use specific examples from your past experiences to demonstrate your skills and how they relate to the role.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Sureserve
✨Showcase Your Communication Skills
As a Customer Liaison Officer, strong communication skills are crucial. Be prepared to demonstrate your ability to engage with clients and residents effectively. Use examples from your past experiences where you successfully resolved issues or built relationships.
✨Highlight Your Attention to Detail
This role requires exceptional attention to detail. During the interview, mention specific instances where your meticulous nature helped prevent problems or ensured compliance. This will show that you understand the importance of accuracy in this position.
✨Demonstrate Your Problem-Solving Abilities
The ability to handle complaints and resolve issues is key for this role. Prepare to discuss how you've approached challenges in previous customer service roles, focusing on your solution-oriented mindset and the outcomes of your actions.
✨Familiarise Yourself with the Company
Research Sureserve and its services before the interview. Understanding their mission, values, and recent developments will allow you to tailor your responses and show genuine interest in the company, making you a more appealing candidate.
