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- Tasks: Provide first-line support to customers, resolving issues and ensuring satisfaction.
- Company: K3 is a global leader in integrated business systems for retailers and manufacturers.
- Benefits: Enjoy flexible working, competitive salary, and perks like health care and life assurance.
- Why this job: Join a supportive team that values collaboration and offers growth opportunities in a dynamic environment.
- Qualifications: No specific experience required; enthusiasm and a willingness to learn are key.
- Other info: Hybrid working options available, promoting a healthy work-life balance.
The predicted salary is between 28800 - 43200 £ per year.
K3 is a leading global supplier of integrated business systems to retailers, manufacturers, and distributors. We have over 25 years’ experience of delivering award-winning solutions for more than 3,000 customers across 20 countries. K3 is a valuable member of the Microsoft and the Dynamics 365 (D365) partner ecosystem. In 2022 we were awarded LS Retail Diamond Partner status for our work with IKEA. Our success is built upon world-class software, tailored by our industry expertise, delivering business excellence.
We embrace a Global Hybrid Working Policy, with options for flexible working. We offer K3 people purpose within a global environment. In return for your expertise, we offer a competitive salary, as well as an attractive employee package including benefits such as:
- Employee Assistance Programme
- Cash Health Care Plan
- Life Assurance
- Contributory pension
- Death in service
- Cycle to work schemes
- A great work/life balance
Benefits vary in different countries, more details available on request. We recruit throughout the year.
What our people say about us:
- “During a Go Live, K3 people are willing to jump in to help and support a project, knowledge is shared, and it is a real and excellent example of teamwork. That is a great attitude to see within a company.”
- “I’m looking forward to this new challenge at a company where I can broaden my ERP experience. My role at K3 will give me the chance to build new working relationships and learn new things. One of my main professional goals is to become the manager of multiple projects.”
- “Working at K3 Syspro is like having a second family. There are always people to turn to and people who have your back. The team that I am a part of is totally awesome.”
First Line Support Analyst employer: K3
Contact Detail:
K3 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support Analyst
✨Tip Number 1
Familiarise yourself with K3's products and services, especially their integration with Microsoft Dynamics 365. Understanding the specifics of their offerings will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Highlight your customer service skills and any experience you have in a support role. K3 values teamwork and collaboration, so be ready to share examples of how you've successfully worked with others to solve problems.
✨Tip Number 3
Research K3's company culture and values. Being able to articulate how your personal values align with theirs can set you apart from other candidates and show that you're a good fit for their team.
✨Tip Number 4
Prepare questions that demonstrate your interest in the role and the company. Asking insightful questions about their projects or future goals can show your enthusiasm and commitment to contributing to K3's success.
We think you need these skills to ace First Line Support Analyst
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the First Line Support Analyst position. Tailor your application to highlight relevant experience and skills that match what K3 is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your technical skills, customer service experience, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to support customers effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at K3 and how your background aligns with their mission and values. Be sure to include examples of how you've successfully resolved customer issues in the past.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for a support role.
How to prepare for a job interview at K3
✨Understand the Company Culture
Before your interview, take some time to research K3's company culture. Familiarise yourself with their values and mission, especially their commitment to sustainability and teamwork. This will help you align your answers with what they value in their employees.
✨Showcase Your Problem-Solving Skills
As a First Line Support Analyst, you'll be expected to troubleshoot issues effectively. Prepare examples from your past experiences where you've successfully resolved customer problems or improved processes. Be ready to discuss your thought process during these situations.
✨Demonstrate Communication Skills
Effective communication is key in support roles. Practice explaining technical concepts in simple terms, as you may need to assist customers who are not tech-savvy. Highlight any experience you have in customer service or team collaboration.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and K3's future projects. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
