Customer Collaboration Planner (6 months contract)

Customer Collaboration Planner (6 months contract)

Customer Collaboration Planner (6 months contract)

Apply locations: London – Victoria | Time type: Full time | Posted on: Posted 24 Days Ago | Job requisition id: R25_00812

YOUR OPPORTUNITY

We are uniquely positioned to see the supply chain end-to-end, from materials to the touchpoints of our brands with shoppers. Join us as the voice of the customer for supply and the integrator across Sales, Marketing, & Finance. Your focus will be providing our Commercial & Planning teams with insights from our Customers through a detailed understanding of their systems & processes at store & depot levels. You will facilitate the execution of Promotions and develop accurate forecasts with the Customer for upcoming activities. The role involves collaborative projects to improve On Shelf Availability/Service, Delivery Efficiency, & Cost.

RESPONSIBILITIES

Key Focus:

• Daily order entry and processing to the 3PL provider, ensuring timely and complete deliveries as per customer expectations.
• Resolve order and invoicing queries with internal stakeholders and communicate with customers regarding order status, stock availability, and deliveries.
• Provide insights to Planning Teams using Customer Systems at store & depot levels. Report, analyze, and deliver on KPIs, implementing continuous improvements related to availability, inventory, forecasting, and promotional activities.
• Administer CPFR (collaborative planning, forecast & replenishment) processes and support your Customer Account Manager in planning meetings.
• Support planning through weekly volume variance reviews, reacting to demand fluctuations, and providing stock flow insights to prevent stockouts. Develop systemic action plans for long-term improvements.
• Engage in joint value creation activities with the Customer to enhance Service, Delivery, Sustainability, and Cost efficiency.
• Coordinate with Customer Supply Chain Teams & Bacardi’s Key Account Manager to align strategies and communications.
• Develop accurate forecasts for promotional activities, new listings, product changes, and events to ensure excellent On Shelf Availability and Service Levels.

SKILLS & EXPERIENCE

Required:

• Experience in Customer Service with managing customer requirements; supply chain background preferred, including forecasting and demand planning experience.
• Intermediate proficiency in Microsoft Excel (VLOOKUP, Pivot Tables).
• Strong interpersonal, communication, and relationship management skills.
• Customer-oriented mindset with ownership and proactive problem-solving skills.
• Ability to build relationships and work effectively within teams.
• High numeracy and logical reasoning skills for complex data analysis.
• SAP experience is beneficial; training provided if needed.

PERSONAL QUALITIES

We seek motivated individuals ready to make a significant impact in a dynamic environment, embodying our founder’s passion and entrepreneurial spirit.

LEADERSHIP & PERSONAL ATTRIBUTES

• Belonging: Foster a culture of appreciation and inclusion.
• Self-Awareness: Reflective, aware of strengths and weaknesses, and mindful of impact.
• People & Results Agility: Relate well to others, navigate challenges, and deliver results.
• Mental & Change Agility: Think critically, adapt to change, and learn from experiences.

We value diversity and promote a fair, inclusive work environment. U.S. applicants have rights under Federal Employment Laws.

Perks of Working for Us

We offer a comprehensive Total Rewards package including competitive pay, benefits, incentives, allowances, and well-being programs, linked to performance and individual contributions.

About Bacardi

With over 160 years of heritage, Bacardi is a family-owned spirits company with more than 200 brands. Join us to be part of our legacy and unleash your potential.

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