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For Companies At a Glance
- Tasks: Engage with customers, provide recommendations, and maintain store standards.
- Company: Join the iconic M&S team known for quality and exceptional service.
- Benefits: Enjoy flexible hours, a supportive team environment, and employee discounts.
- Why this job: Perfect for those who love helping others and thrive in a dynamic retail setting.
- Qualifications: No prior experience needed; just bring your enthusiasm and a passion for customer service.
- Other info: Work 22.5 hours weekly with shifts on Wednesdays, Thursdays, and Saturdays.
An M&S Customer Assistant's primary responsibility is to provide excellent customer service, engaging with customers to understand their needs and make product recommendations, maintaining store standards, ensuring product availability.
Key Responsibilities of an M&S Customer Assistant:
- Exceptional Customer Service: Delivering a great shopping experience, placing customers before tasks.
- Product Knowledge: Having a good understanding of M&S products and services to assist customers.
- Proactive Engagement: Engaging with customers to understand their needs and offer recommendations.
- Store Maintenance: Maintaining the store's cleanliness, tidiness, and presentation standards.
- Sales and Alternatives: Assisting with sales and providing alternatives to the customers where we can.
- Digital Skills: Utilizing digital tools to enhance the customer experience.
- Teamwork: Working collaboratively with other team members.
Specific Tasks:
- Answering customer questions about products and services.
- Serving customers at tills, handling returns, and processing refunds.
- Unpacking deliveries, stocking shelves, and arranging displays.
- Pricing and rotating stock.
- Assisting customers with using the Sparks app and in-store devices.
Customer Assistant Role 22.5 Hours employer: McArthurGlen
Contact Detail:
McArthurGlen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant Role 22.5 Hours
✨Tip Number 1
Familiarise yourself with M&S products and services before your interview. Knowing the ins and outs of what they offer will help you engage confidently with customers and demonstrate your proactive approach.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you for engaging with customers and handling various situations that may arise in the store.
✨Tip Number 3
Showcase your teamwork abilities by discussing past experiences where you collaborated effectively with others. M&S values teamwork, so highlighting this in conversations can set you apart.
✨Tip Number 4
Be ready to discuss how you would use digital tools to enhance the customer experience. Familiarity with apps like Sparks can be a great talking point and shows your willingness to adapt to new technologies.
We think you need these skills to ace Customer Assistant Role 22.5 Hours
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the key responsibilities of a Customer Assistant at M&S. Highlight your customer service experience and any relevant skills that align with their expectations.
Tailor Your CV: Customise your CV to reflect your experience in customer service, teamwork, and product knowledge. Use specific examples that demonstrate how you've engaged with customers and maintained store standards in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of M&S products. Mention how you can contribute to creating a great shopping experience and your ability to work collaboratively with a team.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at McArthurGlen
✨Showcase Your Customer Service Skills
Make sure to highlight any previous experience you have in customer service. Share specific examples of how you've gone above and beyond to help customers, as this role is all about delivering exceptional service.
✨Demonstrate Product Knowledge
Familiarise yourself with M&S products and services before the interview. Being able to discuss popular items or recent promotions will show your enthusiasm and readiness to assist customers effectively.
✨Engage Proactively
During the interview, practice engaging with the interviewer as if they were a customer. Ask questions to understand their needs and respond thoughtfully, demonstrating your proactive approach to customer engagement.
✨Emphasise Teamwork
Be prepared to discuss your experiences working in a team. Highlight how you’ve collaborated with others to achieve common goals, as teamwork is essential in maintaining store standards and providing great service.
