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- Tasks: Manage staircasing transactions and assist leaseholders in selling their homes.
- Company: Join a large housing association dedicated to supporting home ownership.
- Benefits: Competitive pay, potential for remote work, and opportunities for professional growth.
- Why this job: Make a real impact by helping residents achieve their home ownership dreams.
- Qualifications: Experience in customer service, knowledge of property market, and strong communication skills required.
- Other info: Temporary position with flexible hours, perfect for students looking to gain experience.
Large Housing Association requires a temporary Home Ownership Support Officer to manage staircasing transactions and help leaseholders list their home for sale and find and assess incoming buyers.
Responsibilities:
- Responsible for the creation, amendment, and closure of customer accounts.
- Support residents to increase their shares, find a home or sell their home, quickly.
- Advise customers of their options and guide them through the best route for them.
- Actively champion continuous improvement, identifying and suggesting service improvements for implementation and work collaboratively with the wider department to reach joint objectives.
- Effectively review instructions, assisting customers by explaining their options, risks and making recommendations on their best route to sale or home ownership.
- Effectively market homes for sale, in line with borough/audit requirements and proactively pursuing leads and vetting incoming buyers for their long-term and product suitability.
- Support on the disposal of void units, undertaking viewings or on-site visits if required.
- Build and maintain positive working relationships with internal and external stakeholders to foster better outcomes for residents, drive successful transactions and share expertise.
- Inform business planning through accurate progression and forecasting of your transactions.
- Competently handle customer enquiries about a range of Low-Cost Home Ownership.
- Support with the management of team in-boxes and general enquiries.
- Provide administrative support to the Home Ownership Support Advisors as required.
- Manage complaints and service recovery effectively and within designated timescales.
Experience and skills:
- Thorough understanding of Low-Cost Home Ownership products, particularly Shared Ownership.
- Knowledge of the property market and conveyancing.
- Experience of delivering excellent customer service in a fast paced, target driven environment.
- Ability to read and interpret leases.
- Excellent interpersonal and communication skills.
- Effective IT skills including basic/intermediate MS Office skills.
£22.27 ph PAYE - £29.45 ph Umbrella
Contact Detail:
TRI Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Ownership Support Officer
✨Tip Number 1
Familiarise yourself with Low-Cost Home Ownership products, especially Shared Ownership. Understanding these concepts will help you engage confidently with potential buyers and leaseholders during interviews.
✨Tip Number 2
Network with professionals in the property market and conveyancing sectors. Building relationships with industry contacts can provide valuable insights and may even lead to referrals or recommendations for your application.
✨Tip Number 3
Prepare to discuss your experience in delivering excellent customer service. Think of specific examples where you've successfully managed customer enquiries or complaints, as this will demonstrate your suitability for the role.
✨Tip Number 4
Stay updated on current trends in the property market. Being knowledgeable about recent changes or developments will show your commitment to the role and your ability to advise customers effectively.
We think you need these skills to ace Home Ownership Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in home ownership support, customer service, and knowledge of the property market. Use specific examples that demonstrate your understanding of Low-Cost Home Ownership products.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your skills and experiences align with the role, particularly your ability to manage transactions and support residents effectively.
Showcase Your Communication Skills: In your application, emphasise your excellent interpersonal and communication skills. Provide examples of how you've successfully handled customer enquiries or complaints in previous roles.
Highlight Continuous Improvement Initiatives: Mention any past experiences where you identified service improvements or contributed to team objectives. This will demonstrate your proactive approach and commitment to enhancing customer experiences.
How to prepare for a job interview at TRI Consulting
✨Know Your Stuff
Make sure you have a solid understanding of Low-Cost Home Ownership products, especially Shared Ownership. Brush up on your knowledge of the property market and conveyancing, as these will be crucial in demonstrating your expertise during the interview.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your experience in delivering excellent customer service in fast-paced environments. Think about specific situations where you successfully managed customer enquiries or resolved complaints, as this will show your ability to handle the responsibilities of the role.
✨Demonstrate Your Communication Skills
Since the role involves building relationships with various stakeholders, practice articulating your thoughts clearly and confidently. Be ready to discuss how you've effectively communicated with customers and colleagues in the past, and how you can apply those skills in this position.
✨Be Ready to Discuss Improvements
The job requires championing continuous improvement, so think about any suggestions you might have for enhancing processes or services. Be prepared to share your ideas on how to improve customer experiences or streamline operations, as this will show your proactive approach.
