HR Operations Advisor - FTC

Directorate

HR

Contract type/Duration

FTC until September 2026

Band

2.1

Salary

£32,000 – £47,000

Reports to

Head of HR

Location

London or Milton Keynes

The role

The HR Operations Advisor is responsible for overseeing all compliance aspects of the employee lifecycle, managing the HR information system as the point-of-contact for technical queries, and identifying and implementing improvements to operational processes.

This role represents the organisation for new starters, setting the tone for their experience at Connected Places Catapult, and is responsible for providing excellent customer service while efficiently addressing queries from colleagues and managers.

The role is pivotal in ensuring colleagues are paid accurately and acts as the key contact with the finance team, responsible for ensuring HR operational processes deliver information in a timely and accurate manner.

1. Reward activities: Responsible for accurate processing in accordance with payroll and benefit provider schedules, creating and maintaining team-level processes to ensure timely payments, and working with finance to resolve queries.
2. Information management: Ensuring accurate, up-to-date information is available, responding to HR Inbox queries, resolving issues, and escalating when necessary.
3. People management support: Supporting managers with people management matters in line with legislation, policies, and procedures.
4. Policy and legislation: Advising managers and employees on policies, procedures, and employment legislation.
5. HR initiatives: Contributing to the ongoing improvement of HR policies and processes.
6. Wellbeing Hub: Maintaining the Wellbeing Hub and coordinating relevant events.
7. HR projects: Contributing to wider HR projects to develop a quality HR service.
8. Employee lifecycle data: Collating, inputting, and checking employee data, owning processes for onboarding, leavers, and job changes, and improving team processes.
9. Record keeping: Maintaining accurate, GDPR-compliant employee files and records, producing templates and correspondence, and following up on changes.
10. HR system management: Ensuring employee changes are processed in the HR system, acting as the main contact for queries, and regularly running system reports for data accuracy.
11. Organisational chart: Maintaining an up-to-date organisational chart.
12. Support: Assisting the HR team with ad hoc activities and other duties to support strategic outcomes and business operations.
13. Inclusivity: Promoting equity, inclusivity, and diversity in all activities.

Applicants should have previous experience working in an HR team, with responsibility for HR records compliance and exceptional attention to detail, which is critical in a high-performing, friendly team. The role requires experience as a super-user of HRIS systems, especially in setup, change management, and optimization. Candidates should have excellent customer service skills, the ability to prioritize a busy workload, awareness of data privacy laws, and proficiency in Microsoft Office tools. Additional desirable qualities include problem-solving skills, credibility in representing HR, and a proactive approach.

Benefits

• 9-day fortnight with company shutdown every other Friday
• 23.5 days holiday entitlement, with pro-rata for part-time staff, plus Christmas shutdown
• Up to 10% employer pension contribution
• Two paid volunteering days per year
• Employee Assistance Programme (EAP)
• Cycle to Work Scheme
• Cash Health Plan
• Payroll Giving scheme
• Retail discounts and offers
• Mortgage Advice benefit in partnership with Charles Cameron & Associates

Employment is based on merit and qualifications. We prohibit discrimination and harassment and provide reasonable accommodations for disabled applicants.

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