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- Tasks: Support users with IT issues and ensure systems run smoothly.
- Company: Join a historic school with a vibrant community and stunning 250-acre campus.
- Benefits: Enjoy competitive pay, pension schemes, health plans, and free lunches.
- Why this job: Be part of a supportive team while making a difference in students' learning experiences.
- Qualifications: No prior experience needed; training provided for tech skills and customer service.
- Other info: Flexible hours and opportunities for professional development available.
The predicted salary is between 24000 - 36000 £ per year.
Location: Godalming
Salary: Competitive depending on skills and experience
Our client's school is beautiful and a wonderful place to live and work. It was founded in 1611 and moved to its present magnificent 250-acre site near Godalming in Surrey in 1872. Few schools can offer such a splendid backdrop for teaching and learning, and the school community is very strong, with excellent relationships between pupils and staff.
The Role
The Junior IT Technician will provide end user support to all users on current systems and infrastructure. The Junior IT Technician reports to one of the Senior IT Technicians.
Working Arrangements
- Working hours for this role are Monday to Friday, 08.30 - 17.00 (plus one hour unpaid for lunch) throughout the year.
- A willingness to be flexible in working hours is essential and the post holder may be required to join the 'out of hours' call out team.
- Notice: four weeks during probationary period (which is normally six months). Once the appointment is confirmed both parties are required to give at least 4 weeks' notice on either side.
Key Responsibilities
The Junior IT Technician will provide a wide range of support services, escalating to one of the Senior IT Technicians when necessary. The role requires an adaptable and enthusiastic approach to performing a wide variety of duties. These include but are not limited to:
- Always provide exemplary customer service for all customers, which includes all staff and pupils as well as the wider school community and when applicable third parties (e.g. event organisers or delegates).
- Respond to service requests via email, Helpdesk tickets, phone calls, personal contact or other methods and ensure all are logged in the helpdesk system.
- To ensure school IT facilities in hash rooms, computer rooms, boarding houses and other academic areas are fully operational when required. This will include computers, projectors and docking stations.
- To provide IT support during lessons in hash rooms and computer rooms.
- Provide hardware support for desktop and laptop computers, mobile devices, printers, copiers, peripherals, phones.
- Provide software support for the standard school systems, escalating to the Applications Support Manager when necessary.
- To build school computers to standard images.
- To install computer systems across the School.
- Regular updating of the helpdesk systems and asset databases as work progresses through to completion.
Safeguarding:
Demonstrate the highest levels of commitment and compliance to safeguarding and promoting the welfare of children and young people.
Skills and Qualifications
EssentialThe Junior IT Technician will be trained in house with strong support from Senior IT Technicians and other members of the IT Department team, but is expected to learn and maintain up to date technical skills including:
- Microsoft Operating System installation and support
- Microsoft Application Software installation and support
- Apple Mac computers and devices
- Windows 10/11 and Office 365
- Hardware installation and support in a networked environment
- Some experience in supporting different AV setups
- Basic knowledge of IP Telephony
- Some experience supporting iPhones, iPads, Android and other mobile devices.
Personal Competencies
- Excellent communicator
- Ability to work under their own initiative
- Committed to excellent customer service
- Creative problem solver
- Able to work under pressure
- Attention to detail
- Ability to resolve problems quickly
Benefits
- Competitive contributory occupational pension scheme
- Death in service benefit up to the age of 70 (if not already included in occupational pension scheme)
- Single Membership of a private medical insurance scheme (subject to eligibility)
- Cash Health Plan currently provided by +Medicash
- Payment for eye tests for users of visual display screen equipment, and a contribution currently amounting to £50 to the cost of any corrective eye wear (normally claimable once every 3 years)
- Personal Accident insurance
- Access to an Employee Assistance Programme
- Membership of the School Sports Centre
- Membership of the School's 9-hole golf course at a reduced subscription
- Participation in a 'Cycle to Work' scheme (subject to eligibility)
- Salary sacrifice on electric vehicles (subject to eligibility)
- Lunches, during your normal working day
- Free on-site parking
- Invitations to school productions and concerts throughout the year
- Use of the School Library to borrow books & other media
- Continuing professional development as part of their talent management programme
To Apply
If you feel you are a suitable candidate and would like to work for this reputable School, please proceed through the following link to be redirected to their website to complete your application.
Closing date for applications is 12 noon on Wednesday 18 June 2025. Interviews will be held shortly after the closing date.
Junior IT Technician in Godalming) employer: Ad Warrior Ltd
Contact Detail:
Ad Warrior Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Technician in Godalming)
✨Tip Number 1
Familiarise yourself with the specific IT systems and software mentioned in the job description, such as Microsoft Operating Systems and Office 365. This knowledge will not only help you during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved technical issues for users in the past. The role emphasises excellent customer service, so being able to discuss your experiences will set you apart.
✨Tip Number 3
Research the school’s culture and values to align your responses during the interview. Understanding their commitment to safeguarding and promoting welfare will help you articulate how you can contribute positively to their environment.
✨Tip Number 4
Be prepared to discuss your adaptability and problem-solving skills. The role requires a flexible approach to various IT challenges, so think of scenarios where you've had to quickly adjust to new situations or troubleshoot effectively.
We think you need these skills to ace Junior IT Technician in Godalming)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT skills and experiences that align with the Junior IT Technician role. Emphasise any experience with Microsoft Operating Systems, hardware support, and customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the school. Mention specific examples of how you have provided excellent customer service or solved technical problems in the past.
Highlight Relevant Skills: In your application, clearly outline your technical skills, especially those mentioned in the job description, such as knowledge of Windows 10/11, Office 365, and Apple devices. This will demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for an IT Technician.
How to prepare for a job interview at Ad Warrior Ltd
✨Research the School
Before your interview, take some time to learn about the school's history, values, and community. Understanding its background will help you connect with the interviewers and demonstrate your genuine interest in the role.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Operating Systems, Apple devices, and any relevant software. Highlight specific examples of how you've provided IT support in the past, as this will show your capability for the Junior IT Technician role.
✨Emphasise Customer Service
Since the role involves providing exemplary customer service, be ready to share instances where you've successfully resolved issues for users. This will illustrate your commitment to helping others and your ability to work under pressure.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, ongoing projects, or opportunities for professional development. This shows your enthusiasm for the position and your desire to grow within the school.
