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- Tasks: Assist residents with dining, take orders, and ensure exceptional service during meal times.
- Company: Gradwell Park is a welcoming retirement village focused on enhancing residents' dining experiences.
- Benefits: Enjoy perks like a pension scheme, enhanced leave, birthday leave, and wellbeing days.
- Why this job: Join a friendly team dedicated to creating a warm atmosphere for our residents.
- Qualifications: Previous hospitality experience preferred; must be over 18 with strong communication skills.
- Other info: This role is perfect for those who love customer service and want to make a difference.
Gradwell Park is looking for a Hospitality Assistant to work weekends within our onsite restaurant/bar. The ideal candidate will be able to work both Saturday and Sunday and have a passion for customer service and a genuine desire to enhance the dining experience for our residents.
As a Hospitality Assistant in our retirement village, you will play a key role in ensuring that our residents receive exceptional service during meal times. We pride ourselves on offering excellent service and creating a warm and inviting atmosphere for our residents.
Responsibilities:- Greet residents warmly as they arrive at the dining area
- Assist residents with seating and provide menus
- Take food and beverage orders accurately and efficiently
- Serve meals and beverages in a timely manner
- Ensure that residents' dietary preferences and restrictions are accommodated
- Clear tables and reset them for the next service
- Provide friendly and attentive service to residents throughout their meal
- Collaborate with kitchen staff and other waitstaff to ensure smooth operation of the dining area
- Handle residents' concerns or special requests with professionalism and courtesy
- Maintain cleanliness and organization in the dining area
- Previous experience in a hospitality setting or in a customer service role preferred
- Excellent communication and interpersonal skills
- Ability to multitask and work efficiently in a fast-paced environment
- Strong attention to detail
- Compassionate and patient demeanour
- Knowledge of food safety and sanitation guidelines
- Must be over 18 years old
In return we offer a number of benefits including, pension scheme, enhanced annual leave, birthday leave, rewards schemes, volunteering and wellbeing days and much more!
Hospitality Assistant - Weekends employer: Retirement Villages Group Ltd
Contact Detail:
Retirement Villages Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Assistant - Weekends
✨Tip Number 1
Familiarise yourself with the specific needs of residents in a retirement village. Understanding their preferences and dietary restrictions will show your genuine interest in enhancing their dining experience.
✨Tip Number 2
Highlight any previous experience you have in hospitality or customer service during your conversations. Sharing specific examples of how you've provided excellent service can make you stand out.
✨Tip Number 3
Demonstrate your ability to work efficiently in a fast-paced environment by discussing any relevant experiences. Mentioning how you’ve successfully managed multiple tasks can showcase your multitasking skills.
✨Tip Number 4
Showcase your communication skills by engaging in friendly conversation with staff and potential colleagues. Building rapport can help you make a positive impression and demonstrate your compassionate demeanour.
We think you need these skills to ace Hospitality Assistant - Weekends
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Hospitality Assistant position. Tailor your application to highlight how your skills and experiences align with what Gradwell Park is looking for.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your desire to enhance the dining experience for residents. Mention specific examples from your past experiences that demonstrate your ability to provide exceptional service.
Highlight Relevant Experience: In your CV, emphasise any previous experience in hospitality or customer service roles. Use bullet points to clearly outline your responsibilities and achievements, focusing on skills like communication, multitasking, and attention to detail.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application shows professionalism and attention to detail, which are crucial in the hospitality industry.
How to prepare for a job interview at Retirement Villages Group Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to enhance someone's experience, especially in a hospitality setting.
✨Demonstrate Your Attention to Detail
During the interview, highlight your ability to pay attention to details. Discuss how you ensure that dietary preferences are met and how you maintain cleanliness in dining areas, as these are crucial for the role.
✨Prepare for Scenario Questions
Be ready to answer scenario-based questions that may involve handling residents' concerns or special requests. Think of specific instances where you successfully managed similar situations and how you maintained professionalism.
✨Emphasise Team Collaboration
Since the role involves working closely with kitchen staff and other waitstaff, be prepared to discuss your teamwork skills. Share examples of how you've collaborated effectively in previous roles to ensure smooth operations.
