Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to deliver top-notch member experiences and achieve performance goals.
- Company: Join PureGym, a leading fitness brand focused on exceptional customer service.
- Benefits: Enjoy gym membership, flexible working, private healthcare, life insurance, and more perks.
- Why this job: Be part of a vibrant culture that values motivation, teamwork, and personal growth.
- Qualifications: Strong leadership skills and experience in customer service are essential.
- Other info: Opportunity for ongoing training and development in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
Lead and motivate the team to deliver an exceptional member experience. Inspire the very best from team members, encouraging an engaging and motivated team environment. Oversee ER and HR processes with support from the Team Manager. Support department performance by managing teams KPIs and SLAs.
The Team Member Services is a digital first contact center with a strong focus on offering an exceptional member experience.
In this role, you will support the team in the delivery of exceptional customer service and meeting the department objectives, inspire the very best from team members and encourage an engaging and motivating team culture.
- Working closely with the Performance and Resource Analyst to ensure inbound contacts are handled within the agreed SLA.
- Deliver team KPIs in line with Member Services objectives.
- Monitor, track and record individual and team performance, including team reviews, appraisals and ongoing development plans.
- Liaise with the Team Manager to support ongoing training and development requirements.
- Record and track training and deliver ongoing coaching and feedback to the team.
- Liaise with HR and the Team Manager to ensure required management admin is completed in a timely and accurate manner.
- Deliver and support formal performance meetings, including investigation, disciplinary, absence hearings, probation reviews including recommendations for next steps.
- Support recruitment through involvement in recruitment events and interviews.
- Ensure good communication throughout the team using 1:1 meetings, welfare meetings, daily digest, team briefings and huddles.
This role is key in the delivery of exceptional customer service to both internal and external customers. If this sounds like your perfect next step, here is what we’re looking for:
- Strong leadership skills gained from a customer-service environment, enabling you to lead on continuous improvement and gain buy-in from all team members and colleagues.
- A good understanding of voice, digital and social media contacts and customer journeys.
- Able to create a motivating and engaging culture for the team.
- A natural problem-solver, with a solution-oriented approach.
- Takes ownership for performance and ensures that all targets are met.
- Can positively challenge to bring out the best in others, and can build strong working relationships and networks to enable success.
- Strong communication, organisational and time-management skills.
- Commercially aware and uses knowledge and experience to drive success of PureGym.
- Able to multi-task effectively, particularly in a fast-paced environment.
- Resilient and passionate about their role.
- Proficient in MS Office including Excel and PowerPoint.
The Benefits:
- Gym membership for you + 1.
- A truly flexible working culture.
- Personal private healthcare.
- Life insurance.
- Company pension contribution.
- Holiday purchase scheme up to an additional week.
- Enhanced maternity pay.
Member Services Team Leader NEW PureGym Posted yesterday Competitive Leeds employer: PureGym Limited
Contact Detail:
PureGym Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Services Team Leader NEW PureGym Posted yesterday Competitive Leeds
✨Tip Number 1
Familiarise yourself with PureGym's values and culture. Understanding what drives the company will help you align your leadership style with their expectations, making it easier to demonstrate how you can inspire and motivate a team.
✨Tip Number 2
Prepare examples of how you've successfully led teams in a customer service environment. Be ready to discuss specific situations where you improved team performance or enhanced customer satisfaction, as this will showcase your relevant experience.
✨Tip Number 3
Brush up on your knowledge of digital and social media customer interactions. Since the role involves managing a digital-first contact centre, being able to discuss trends and best practices in this area will set you apart from other candidates.
✨Tip Number 4
Demonstrate your problem-solving skills by preparing to discuss challenges you've faced in previous roles. Highlight how you approached these issues and the positive outcomes that resulted, showing your ability to take ownership and drive success.
We think you need these skills to ace Member Services Team Leader NEW PureGym Posted yesterday Competitive Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in customer service environments. Emphasise any achievements related to team performance, KPIs, and SLAs that align with the role's requirements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional member experiences. Share specific examples of how you've motivated teams and improved performance in previous roles.
Highlight Relevant Skills: Clearly outline your skills in communication, problem-solving, and time management. Mention your proficiency in MS Office, especially Excel and PowerPoint, as these are crucial for the role.
Showcase Your Understanding of Customer Journeys: Demonstrate your knowledge of voice, digital, and social media contacts in your application. Explain how you can enhance customer journeys and contribute to PureGym's objectives.
How to prepare for a job interview at PureGym Limited
✨Showcase Your Leadership Skills
As a Member Services Team Leader, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on motivating and engaging team members to achieve exceptional results.
✨Understand Customer Journeys
Familiarise yourself with the various customer contact channels, including voice, digital, and social media. Be ready to discuss how you can enhance the member experience across these platforms and share any relevant experiences you have.
✨Prepare for Performance Management Discussions
Since the role involves monitoring KPIs and conducting performance reviews, think about how you would approach these discussions. Be prepared to talk about your experience with coaching and providing constructive feedback to team members.
✨Demonstrate Problem-Solving Skills
The ability to solve problems effectively is key in this role. Prepare to discuss specific challenges you've faced in previous positions and how you approached them, highlighting your solution-oriented mindset.
