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- Tasks: Investigate and resolve technical faults in baggage handling systems at Heathrow.
- Company: Join Vanderlande, a leader in airport logistics and technology solutions.
- Benefits: Enjoy 288 hours of annual leave, medical cover, and career progression opportunities.
- Why this job: Be part of a dynamic team solving real-world problems in a fast-paced environment.
- Qualifications: Electrical/controls engineering qualification and knowledge of PLCs preferred.
- Other info: Diversity and inclusion are core values; all applicants are encouraged to apply.
The predicted salary is between 36000 - 60000 £ per year.
Reports to: CST Team Leader
Location: London - Heathrow Airport all terminals
Contract Type: Permanent (42 Hours Per week Shift based role)
Introduction to role
Working within Heathrow, the Low-Level Controls Engineer will be responsible for investigating and resolving complex technical faults in the Low-Level control equipment, including data analysis, improvement, and optimization within the baggage handling system. The engineer should also have a good understanding of electro-mechanical equipment and its interfaces with low-level systems.
Role Responsibilities
- Working on complex control-related incidents
- Interfacing with duty managers and high-level teams during P1/P2 events, Dog/Mass System environments, Smarteam/Enovia
- Fault finding communication issues between HLC and LLC components
- Monitoring and overseeing 2nd/3rd line support for integrated technologies
- Being recognized as a system expert in specialist technologies and system behavior
- Building and maintaining good relationships with customers and Heathrow suppliers
- Demonstrating OEM equipment expertise to the customer
- Maintaining customer focus and aligning with their goals
- Resolving incidents and fulfilling work orders within SLAs
- Providing detailed handovers during incidents, work orders, or investigations
- Maintaining and updating OEM Controls at LHR for Baggage Systems
- Supporting and maintaining documentation and software repositories
Role Qualifications and Skills
Preferred qualifications and skills include:
- Electrical/controls engineering qualification
- Understanding of version control
- Knowledge of PLCs
- Knowledge of fieldbus technology
- Knowledge of drive technologies
- Problem-solving experience
- Airport or material handling systems experience (preferred)
- Knowledge of Heathrow Baggage systems (ideal)
What we offer
- 288 hours annual leave
- Bupa Medical Cover
- YuLife Wellbeing membership with GP access and health initiatives
- Opportunities for career progression
- Cycle to work scheme
- Pension with Aviva
- Recognition platform with rewards
Diversity & Inclusion
Vanderlande is an equal opportunity employer. Qualified applicants will be considered regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. We welcome discussions on reasonable adjustments to support your application.
CST Support Engineer employer: Vanderlande Industries B.V.
Contact Detail:
Vanderlande Industries B.V. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CST Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as PLCs and fieldbus technology. This will not only help you understand the role better but also allow you to engage in more meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the airport and material handling systems industry. Attend relevant events or join online forums where you can connect with current employees at Heathrow or similar companies to gain insights and potentially get referrals.
✨Tip Number 3
Prepare to discuss your problem-solving experiences in detail. Think of specific examples where you've successfully resolved technical issues, especially in high-pressure environments, as this will demonstrate your capability to handle complex incidents.
✨Tip Number 4
Showcase your customer service skills during the interview process. Since building relationships with customers and suppliers is crucial for this role, be ready to share instances where you've effectively communicated and collaborated with various stakeholders.
We think you need these skills to ace CST Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the CST Support Engineer role. Emphasise your knowledge of electrical/controls engineering, PLCs, and any experience with baggage handling systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving abilities and attention to detail. Mention specific examples of how you've resolved technical issues in the past and your familiarity with low-level control equipment.
Highlight Relevant Qualifications: Clearly list your qualifications related to electrical and controls engineering. If you have certifications or training in fieldbus technology or drive technologies, make sure to include these as they are preferred for this role.
Showcase Communication Skills: Since the role requires interfacing with various teams, demonstrate your communication skills in your application. Provide examples of how you've effectively communicated technical solutions to different stakeholders in previous roles.
How to prepare for a job interview at Vanderlande Industries B.V.
✨Showcase Your Technical Expertise
Be prepared to discuss your knowledge of low-level control systems, PLCs, and fieldbus technology. Highlight any relevant experience you have with baggage handling systems, especially if it's related to Heathrow.
✨Demonstrate Problem-Solving Skills
Expect to be asked about past experiences where you've resolved complex technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical thinking.
✨Communicate Effectively
Since the role involves interfacing with various teams, practice explaining technical concepts in a clear and concise manner. Be ready to demonstrate how you can adapt your communication style to different audiences.
✨Emphasise Attention to Detail
Given the importance of quality standards in this role, prepare examples that illustrate your meticulous approach to work. Discuss how you ensure adherence to procedures and maintain consistency in your tasks.
