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- Tasks: Support trade floor users with deskside and remote tech assistance.
- Company: Join ING Wholesale Banking, a leading financial institution in London.
- Benefits: Enjoy a flat hierarchy, collaborative culture, and opportunities for growth.
- Why this job: Be part of a dynamic team impacting global financial markets.
- Qualifications: 3+ years in deskside support; IT degree or certification required.
- Other info: Work with cutting-edge technology and diverse teams across the globe.
The predicted salary is between 36000 - 60000 £ per year.
Department Overview: ING Wholesale Banking ("WB") is looking to hire a Trade Floor support engineer based in London. As part of the team, you will assist in supporting Financial Markets and Group Treasury (FMGT), Treasury and Risk Management (TRM), Debt Capital Markets (DCM) and Financial Research users, dealing with all aspects of Dealing Room technology. You will provide deskside and remote support and become part of a versatile team of engineers. The team works in close collaboration with our Netherlands and Belgium colleagues and other FMGT support teams globally (Asia and the USA). You will be expected to strengthen the relationship and contribute to FMGT global support offering. We also work closely with Workplace Services (WPS) and Infrastructure support teams on site. You will be involved in support outside of FMGT and assist with infrastructure work if needed. The team has a 'flat' hierarchy, and you will be expected to be proactive in your approach, contribute to the development of the team and the support offering. As our new colleague, you will join a diversified skilled TFS team within FMGT consisting of experienced engineers. You will report directly to DRT chapter lead.
Main Duties and Responsibilities of Role:
- Supporting all trade floor, TRM and DCM users, providing deskside and remote support
- Supporting Market data applications (Bloomberg, LSEG Workspace, Fidessa, FXT, ION)
- Supporting Microsoft OS, Microsoft Office 365 with emphasis on Excel macros
- Active Directory user management, AzureAD user management, InTune device management
- Support all other trade floor applications and broker applications
- Provision, build and configure laptops, desktops and mobile devices
- Deal with all hardware requests, setting up/moving desks
- Support IPC and Cloud 9 Dealerboards
- Support Audio Visual equipment in meeting rooms
- Assisting other support teams outside FMGT as needed (network patching and troubleshooting, VIP support and escalations from local 2nd line)
- Work on ad-hoc IT projects
Candidate Profile Experience / Knowledge:
- 3+ years of relevant experience in a deskside support role
- You possess exceptional skills dealing with stakeholders of all levels, junior to head of Trading Product
- A good level of understanding of IT environment in financial institution
Competencies:
- You have excellent troubleshooting skills
- You understand IT impact on the business and prioritise accordingly
- Exceptional soft skills i.e. to be able to communicate clearly and coherently with users and explain complicated technical situations to non-technical people
- You possess the ability to deliver with efficiency and effectiveness
- You demonstrate determination and dedication towards achieving results
- You are willing to go above and beyond for the sake of the team and users
- You are a self-starter and are comfortable working independently and as a part of a team
Qualification/Education:
- Essential: BA (or equivalent) in a relevant field/IT industry recognised certification
- Desirable: Scripting (VBA, Powershell, Python)
Experience/Knowledge:
- Essential: At least 3 years supporting business in a fast pace, dynamic environment, be able to act fast and deliver results when the business is impacted
- Desirable: Financial institution support (trade floor support is not a must)
Personal Competencies:
- Essential: Excellent communication skills written and verbal, can work unsupervised, a 'team player'
- Desirable: Proactive, not afraid to share an opinion, desire for self and team development
Trade floor Support Engineer employer: ING Group
Contact Detail:
ING Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade floor Support Engineer
✨Tip Number 1
Familiarise yourself with the specific market data applications mentioned in the job description, such as Bloomberg and LSEG Workspace. Having hands-on experience or knowledge about these tools will give you an edge during discussions with the hiring team.
✨Tip Number 2
Brush up on your troubleshooting skills, especially in a financial context. Be prepared to discuss scenarios where you've successfully resolved technical issues under pressure, as this role demands quick thinking and effective problem-solving.
✨Tip Number 3
Highlight your ability to communicate complex technical information clearly to non-technical users. This is crucial for a support role, so think of examples where you've successfully explained technical concepts to stakeholders at various levels.
✨Tip Number 4
Show your proactive nature by preparing questions about the team dynamics and how they collaborate with international colleagues. This demonstrates your interest in contributing positively to the team environment and your willingness to engage with global support efforts.
We think you need these skills to ace Trade floor Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in deskside support roles, particularly in financial institutions. Emphasise your troubleshooting skills and any experience with market data applications like Bloomberg or LSEG Workspace.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully supported users in a fast-paced environment and your ability to communicate technical information clearly.
Highlight Relevant Skills: Clearly outline your technical skills, especially those related to Microsoft OS, Office 365, and any scripting languages you know. Also, mention your experience with Active Directory and device management, as these are crucial for the role.
Showcase Soft Skills: Since the role requires excellent communication and teamwork, provide examples in your application that demonstrate your soft skills. Discuss situations where you've effectively communicated with non-technical users or worked collaboratively within a team.
How to prepare for a job interview at ING Group
✨Know Your Technical Stuff
Make sure you're well-versed in the specific applications and technologies mentioned in the job description, like Bloomberg, LSEG Workspace, and Microsoft Office 365. Brush up on your troubleshooting skills and be ready to discuss how you've handled technical issues in the past.
✨Showcase Your Soft Skills
Since this role involves dealing with stakeholders at all levels, it's crucial to demonstrate your communication skills. Prepare examples of how you've effectively communicated complex technical information to non-technical users, as well as how you've worked collaboratively within a team.
✨Be Proactive
The job description highlights the need for a proactive approach. Think of instances where you've taken the initiative to solve problems or improve processes. Be ready to share these examples during your interview to show that you can contribute positively to the team.
✨Understand the Business Impact
It's important to convey that you understand how IT impacts the business, especially in a fast-paced financial environment. Be prepared to discuss how you've prioritised tasks based on their impact on business operations and how you've managed urgent requests effectively.
