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- Tasks: Support cloud and on-premise IT systems, troubleshoot issues, and manage user accounts.
- Company: Join Apogee, a dynamic team focused on innovative IT solutions across Europe.
- Benefits: Enjoy flexible working options, including remote work two days a week.
- Why this job: Gain hands-on experience with cutting-edge cloud technologies in a collaborative environment.
- Qualifications: No specific qualifications required; just a passion for IT and cloud technology.
- Other info: Quick and easy application process – no need to repeat your CV!
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about cloud technology and keen to play a hands-on role in supporting modern IT environments? At Apogee, we are looking for a proactive IT Systems Support Engineer to join our dynamic internal IT team. This is a critical role focused on delivering high-quality support across our hybrid infrastructure - spanning both on-premise systems and a growing cloud environment.
You will be at the forefront of ensuring seamless access to IT services for users across the UK and Europe, with a particular emphasis on Microsoft 365, Azure, Entra ID (Azure AD), and virtualisation platforms. From managing user accounts and troubleshooting connectivity issues to supporting cloud migrations and monitoring system performance, you will help drive the effectiveness, security, and scalability of our IT operations.
This role offers a fantastic opportunity to deepen your experience with cloud technologies in a fast-paced, collaborative environment where innovation and service excellence go hand in hand.
A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week.
Key Responsibilities- Install, update, and support end-user applications.
- Provide technical support for both cloud and on-premise infrastructure, including servers, networks, and applications.
- Configure new hardware and deploy computer accessories, ensuring operational readiness.
- Troubleshoot network faults across LAN, WAN, and WLAN environments.
- Manage user permissions using Active Directory and Microsoft Entra ID.
- Support communication platforms such as Microsoft Teams.
- Participate in system upgrades, migrations, and infrastructure projects.
- Monitor system performance, identify potential issues, and take proactive measures.
- Ensure compliance with IT policies, procedures, and security standards.
- Resolve IT service tickets promptly and effectively in accordance with SLAs.
- Provide on-call support as required.
Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment.
Our application form is quick and easy – no need to repeat your entire CV, we promise!
Contact Detail:
Apogee Corporation** Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Systems Support Engineer Azure & Cloud Support
✨Tip Number 1
Familiarise yourself with Microsoft Azure and Entra ID. Having hands-on experience or certifications in these areas can set you apart from other candidates. Consider exploring online resources or labs to enhance your practical skills.
✨Tip Number 2
Network with professionals in the IT support field, especially those who work with cloud technologies. Join relevant forums or LinkedIn groups where you can ask questions and share insights. This can help you gain valuable information about the role and the company culture.
✨Tip Number 3
Prepare for potential technical interviews by brushing up on troubleshooting techniques for both cloud and on-premise systems. Be ready to discuss specific scenarios where you've successfully resolved issues, as this will demonstrate your problem-solving abilities.
✨Tip Number 4
Showcase your soft skills during any interactions with the hiring team. Communication and teamwork are crucial in IT support roles, so be prepared to discuss how you've effectively collaborated with others in past positions.
We think you need these skills to ace IT Systems Support Engineer Azure & Cloud Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with cloud technologies, particularly Microsoft 365 and Azure. Emphasise any hands-on roles you've had in IT support, especially those involving user account management and troubleshooting.
Craft a Compelling Cover Letter: In your cover letter, express your passion for cloud technology and your proactive approach to IT support. Mention specific examples of how you've contributed to improving IT services or resolving complex issues in previous roles.
Highlight Relevant Skills: Clearly list skills that align with the job description, such as experience with Active Directory, network troubleshooting, and familiarity with virtualisation platforms. Use keywords from the job posting to ensure your application stands out.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work in a dynamic environment like Apogee. Discuss how you can contribute to their IT team and your eagerness to learn and grow within the role.
How to prepare for a job interview at Apogee Corporation**
✨Show Your Cloud Passion
Make sure to express your enthusiasm for cloud technology during the interview. Discuss any relevant projects or experiences you've had with Azure, Microsoft 365, or other cloud platforms to demonstrate your hands-on knowledge.
✨Prepare for Technical Questions
Expect technical questions related to IT systems support, especially around troubleshooting network issues and managing user permissions with Active Directory. Brush up on common scenarios and solutions to showcase your problem-solving skills.
✨Highlight Your Collaborative Skills
Since the role involves working in a dynamic team environment, be ready to discuss how you’ve successfully collaborated with others in past roles. Share examples of how you contributed to team projects or supported colleagues in achieving their goals.
✨Demonstrate Proactive Thinking
The job requires monitoring system performance and taking proactive measures. Be prepared to talk about instances where you identified potential issues before they became problems and how you implemented solutions effectively.
