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- Tasks: Support cloud and on-premise IT systems, troubleshoot issues, and manage user accounts.
- Company: Join Apogee, a dynamic team focused on innovative IT solutions across Europe.
- Benefits: Enjoy flexible working options, including remote work two days a week.
- Why this job: Gain hands-on experience with cutting-edge cloud technologies in a collaborative environment.
- Qualifications: No specific qualifications required; passion for IT and cloud tech is key.
- Other info: Quick and easy application process – no need to repeat your CV!
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about cloud technology and keen to play a hands-on role in supporting modern IT environments? At Apogee, we are looking for a proactive IT Systems Support Engineer to join our dynamic internal IT team. This is a critical role focused on delivering high-quality support across our hybrid infrastructure - spanning both on-premise systems and a growing cloud environment.
You will be at the forefront of ensuring seamless access to IT services for users across the UK and Europe, with a particular emphasis on Microsoft 365, Azure, Entra ID (Azure AD), and virtualisation platforms. From managing user accounts and troubleshooting connectivity issues to supporting cloud migrations and monitoring system performance, you will help drive the effectiveness, security, and scalability of our IT operations.
This role offers a fantastic opportunity to deepen your experience with cloud technologies in a fast-paced, collaborative environment where innovation and service excellence go hand in hand.
A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week.
Key Responsibilities- Install, update, and support end-user applications.
- Provide technical support for both cloud and on-premise infrastructure, including servers, networks, and applications.
- Configure new hardware and deploy computer accessories, ensuring operational readiness.
- Troubleshoot network faults across LAN, WAN, and WLAN environments.
- Manage user permissions using Active Directory and Microsoft Entra ID.
- Support communication platforms such as Microsoft Teams.
- Participate in system upgrades, migrations, and infrastructure projects.
- Monitor system performance, identify potential issues, and take proactive measures.
- Ensure compliance with IT policies, procedures, and security standards.
- Resolve IT service tickets promptly and effectively in accordance with SLAs.
- Provide on-call support as required.
Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment.
Our application form is quick and easy – no need to repeat your entire CV, we promise!
IT Systems Support Engineer Azure & Cloud Support employer: Apogee Corporation
Contact Detail:
Apogee Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Systems Support Engineer Azure & Cloud Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Azure, and Entra ID. Having hands-on experience or relevant certifications in these areas can significantly boost your chances of standing out during the interview process.
✨Tip Number 2
Network with professionals already working in cloud support roles or at Apogee. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application and interview.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully resolved IT issues, particularly those related to cloud environments. Being able to articulate your problem-solving skills and technical expertise will demonstrate your readiness for the role.
✨Tip Number 4
Showcase your ability to work collaboratively in a team setting, as this role emphasises a dynamic internal IT team environment. Be ready to share examples of how you've contributed to team projects or supported colleagues in previous positions.
We think you need these skills to ace IT Systems Support Engineer Azure & Cloud Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with cloud technologies, particularly Microsoft 365, Azure, and Entra ID. Use specific examples of past roles where you provided IT support or managed cloud infrastructure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cloud technology and your proactive approach to IT support. Mention how your skills align with the responsibilities listed in the job description, such as troubleshooting network faults and managing user permissions.
Highlight Relevant Skills: In your application, emphasise your technical skills related to both cloud and on-premise infrastructure. Include any certifications or training you've completed in Azure, Active Directory, or virtualisation platforms to strengthen your application.
Follow Application Instructions: Pay close attention to the application instructions provided by Apogee. Ensure you complete their quick and easy application form accurately, and submit all required information without repeating your entire CV.
How to prepare for a job interview at Apogee Corporation
✨Show Your Cloud Passion
Make sure to express your enthusiasm for cloud technology during the interview. Discuss any relevant projects or experiences you've had with Azure, Microsoft 365, or other cloud platforms to demonstrate your hands-on knowledge.
✨Prepare for Technical Questions
Expect technical questions related to IT systems support, especially around troubleshooting network issues and managing user permissions with Active Directory. Brush up on common scenarios you might face in the role and be ready to explain your thought process.
✨Highlight Problem-Solving Skills
Be prepared to share examples of how you've resolved IT service tickets or managed system performance issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Team Collaboration
Since this role involves working within a dynamic team, highlight your experience in collaborative environments. Share instances where you successfully worked with others on infrastructure projects or system upgrades to showcase your teamwork skills.
