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- Tasks: Support training administration, manage bookings, and provide reports for trainers and staff.
- Company: Join a dynamic team dedicated to enhancing learning support services in a collaborative environment.
- Benefits: Enjoy potential remote work options and a competitive salary with opportunities for growth.
- Why this job: Be part of a mission-driven organisation that values teamwork and personal development.
- Qualifications: GCSEs in English and Maths, IT proficiency, and experience in customer service or similar roles.
- Other info: Lone working may be required, with flexibility for home working when necessary.
The predicted salary is between 22100 - 24600 £ per year.
Permanent Full Time
Salary - £26,106.00 - £28,653.00
Job Purpose: To maintain an effective and accurate Training Administration System. Provide trainers and senior staff with standard and bespoke reports.
Main Responsibilities:
- Work with Trainers, Duties, Staff and Officers at all levels, ensuring requests for training updates, cancellations and skill updates are dealt with within agreed service levels.
- Update and maintain the Training Administration Database with course availability, delegate bookings and attendance.
- Update Origin with skills gained/cancelled.
- Create courses on TAS, create events and add delegates and send Joining Instructions in a timely fashion.
- Maintain a customer service ethos in the delivery of Learning Support services within agreed service levels and stakeholders are continually updated.
- Book delegates on to courses and programs in liaison with HR and Duties and external customers such as Universities.
- Procure and receipt external training and services such as accommodation/travel using various software packages including the forces financial system.
- Liaise with financial staff, external Police Forces and the College of Policing regarding queries arising from external course bookings and payments.
- Provide trainers with accurate and timely information regarding course and classroom availability, delegate bookings, attendance and non-attendance.
- Provide effective resilience when requested by L&D Trainers, in relation to Course Administration, storage, and participation in Course Role Play for new Officer training Programs.
- Administer the NIE program including registration and application process.
- Use the CoP AIMS Portal to review applications, validate, sift and allocate candidates to correct exams.
- Ensure candidates requiring reasonable adjustments are processed in line with CoP requirements.
- Extract and communicate the results to programme manager.
- Regularly review joining instructions for accuracy with the trainers and make amendments as required ensuring delegates are notified of changes.
- Produce monthly Orbit reports to carry out audits of the TAS system to ensure all training data is commensurate.
- Write and produce Bespoke reports concerned with Training information as requested by senior staff/Trainers.
- Undertake other duties commensurate with the nature, level of responsibility and grading of this post, including cover for colleagues, as required.
Special conditions: Lone working - potential working from home if necessary.
Person Specification:
Knowledge: Educated to GCSE standard (5 A - C including English Language and Maths). Competent in the use of IT, including Microsoft packages or equivalent.
Experience: Previous Learning Support Services experience or similar customer facing role in a pressurised office environment. Experience in the use of databases. Organisational and prioritisation skills.
Key Skills: Proven ability to build effective working relationships and operate as part of a wider team. Excellent and effective interpersonal skills. Ability to operate calmly and professionally under pressure. Operate with sensitivity and tact and to resolve conflict wisely. Ability to work on own initiative. Proven ability to co-ordinate a wide range of tasks and manage large volumes of work.
Learning Support Services Assistant - Full Time employer: Warwickshire Police
Contact Detail:
Warwickshire Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning Support Services Assistant - Full Time
✨Tip Number 1
Familiarise yourself with the Training Administration System (TAS) and any relevant databases mentioned in the job description. Understanding how these systems work will give you an edge during interviews, as you'll be able to discuss your experience and how you can contribute to maintaining and improving them.
✨Tip Number 2
Highlight your customer service skills in conversations with our team. Since the role involves liaising with trainers and external customers, demonstrating your ability to maintain a customer service ethos will show that you're a great fit for our culture.
✨Tip Number 3
Prepare examples of how you've successfully managed multiple tasks in a pressurised environment. This role requires strong organisational skills, so being able to share specific instances where you've excelled under pressure will make a positive impression.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the day-to-day responsibilities and expectations, which can help you tailor your approach when discussing your suitability for the position.
We think you need these skills to ace Learning Support Services Assistant - Full Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Learning Support Services or similar customer-facing roles. Emphasise your organisational skills and ability to manage multiple tasks, as these are crucial for the position.
Craft a Strong Cover Letter: In your cover letter, explain why you are interested in the Learning Support Services Assistant role. Mention specific responsibilities from the job description that excite you and how your skills align with them.
Showcase IT Competence: Since the role requires proficiency in IT and databases, include any relevant software experience in your application. Highlight your familiarity with Microsoft packages and any other relevant tools you have used.
Demonstrate Interpersonal Skills: Provide examples in your application of how you've built effective working relationships in previous roles. This could be through teamwork, customer service, or conflict resolution, which are key aspects of the job.
How to prepare for a job interview at Warwickshire Police
✨Know the Job Inside Out
Make sure you thoroughly understand the job description and responsibilities. Familiarise yourself with the Training Administration System and how it operates, as well as the specific tasks you'll be handling, such as updating databases and producing reports.
✨Showcase Your Customer Service Skills
Since the role involves maintaining a customer service ethos, prepare examples of how you've successfully handled customer interactions in the past. Highlight your ability to resolve conflicts and maintain professionalism under pressure.
✨Demonstrate Your IT Competence
Be ready to discuss your experience with Microsoft packages and any database management systems you've used. If possible, bring examples of reports or data you've managed to showcase your skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your organisational and prioritisation skills. Think of scenarios where you've had to manage multiple tasks or work under tight deadlines, and be prepared to explain how you handled those situations effectively.
