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- Tasks: Support post-sales operations by coordinating installations, service requests, and client follow-ups.
- Company: Join a dynamic company focused on delivering top-notch customer service and innovative solutions.
- Benefits: Enjoy flexible working options, travel perks, and opportunities for professional growth.
- Why this job: Be part of a collaborative team that values your input and strives for continuous improvement.
- Qualifications: No specific experience required; just bring your organisational skills and a positive attitude!
- Other info: Ideal for high school and college students looking to gain valuable office experience.
The predicted salary is between 30000 - 42000 £ per year.
Role Purpose:
To contribute to the success of the company through detailed, efficient office support and professionalism internally and with customers and suppliers in line with the company business objectives. This is a detail-oriented role requiring various tasks working with all departments, requiring good judgment, organization, and the ability to remain calm and professional in all situations.
Reporting Relationships:
- Operations Manager – Direct Reporting
- Vice President – Indirect Reporting
- Board of Directors – Indirect Reporting
Job Description:
The role of Customer Service Post Sales Coordinator includes, but is not limited to, the following responsibilities:
- Coordination of new equipment installations, testing, and training resources
- Coordination of service requests for the company’s and other companies' equipment on client sites (both planned maintenance and emergency breakdowns)
- Coordination of spare parts to ensure availability for engineers to complete site work or delivery within the customer’s required timeframe
- Management of spare parts stock using trend reporting to forecast stock levels
- Daily coordination and planning with site engineers, balancing client needs, company needs, and engineer needs
- Compilation of RAM’s documents and issuance to engineers and clients, ensuring understanding
- Follow-up with engineers and regular meetings to assess planning effectiveness and work completion for continuous improvement
- Input and maintain Reddot, the company’s ERP system, to keep it updated with post-sales activities, completed site reports, and work closure. Use it for scheduling future service work
- Follow-up post work completion with clients to ensure satisfaction and gather feedback for continuous improvement. Aim to increase PM contracts based on quality work
- Coordinate with Accounts to ensure invoicing completion after each job
- Arrange and book the most efficient travel to minimize road time between customers, maximizing profitability and efficiency
- Book hotels, ferries, and flights for engineers using the company’s third-party travel agency
- Handle initial client calls, providing direct answers or coordinating with other departments for technical support
- Generate reports on breakdown trends, including maps of the UK/Ireland showing breakdown distribution and distinguishing between single orders, PM contracts, and warranty work
- Create cost analysis reports comparing forecasted versus actual costs to evaluate profit and overall performance, maintaining alignment with the pre-sales customer service team for profitable quotations
Customer Service – Post Sales Coordinator, Yorkshire employer: Harrington Recruitment
Contact Detail:
Harrington Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service – Post Sales Coordinator, Yorkshire
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding the equipment and services you’ll be coordinating will help you communicate effectively with both clients and engineers, showcasing your commitment to the role.
✨Tip Number 2
Brush up on your organisational skills. This role requires juggling multiple tasks and priorities, so demonstrating your ability to manage time effectively and keep everything running smoothly will set you apart from other candidates.
✨Tip Number 3
Practice your communication skills. Since you'll be liaising with various departments and clients, being able to convey information clearly and professionally is crucial. Consider role-playing scenarios to build your confidence.
✨Tip Number 4
Get comfortable with data management tools. Familiarity with ERP systems like Reddot or similar software will be beneficial. If you have experience with data entry and reporting, highlight that in your discussions during the interview.
We think you need these skills to ace Customer Service – Post Sales Coordinator, Yorkshire
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Customer Service – Post Sales Coordinator position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Tailored CV: Ensure your CV reflects your experience in customer service, coordination, and any relevant technical skills. Use specific examples that demonstrate your ability to manage tasks efficiently and maintain professionalism under pressure.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your organisational skills and detail-oriented nature, providing examples of how you've successfully managed similar responsibilities in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Harrington Recruitment
✨Showcase Your Organisational Skills
As a Post Sales Coordinator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully coordinated projects or managed schedules, highlighting your attention to detail and organisational prowess.
✨Demonstrate Problem-Solving Abilities
This role requires calmness under pressure and good judgment. Be ready to discuss specific situations where you've resolved issues, particularly in customer service or coordination roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with ERP Systems
Since the job involves using the company's ERP system, Reddot, it’s beneficial to have a basic understanding of how ERP systems work. If you have experience with similar software, be sure to mention it during the interview, as it shows your readiness to adapt quickly.
✨Prepare for Client Interaction Scenarios
You'll be handling initial client calls and ensuring their satisfaction post-service. Think about how you would approach these interactions. Prepare to role-play scenarios where you might need to provide solutions or gather feedback, showcasing your communication skills and customer-centric approach.
