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For Companies At a Glance
- Tasks: Lead the shop team and ensure smooth operations in the absence of the Shop Manager.
- Company: Join BoyleSports, a leading name in the betting industry with a vibrant retail environment.
- Benefits: Enjoy opportunities for career progression, training, and a dynamic work culture.
- Why this job: Be part of a fun, fast-paced team while delivering excellent customer service and engaging with sports.
- Qualifications: No specific experience required; just bring your energy and passion for leadership and sports.
- Other info: Full training provided to help you thrive in the role.
The predicted salary is between 24000 - 36000 £ per year.
Role Profile
Function/Department: Retail
Reporting To: Shop Manager
Location: Erdington
Role Purpose and Key Responsibilities:
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.
Key Responsibilities:
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the Shop and the Shop team, including being responsible for:
- Opening and closing the shop
- Managing and guiding the Shop Team
- Managing and utilizing the company Time and Attendance system whilst ensuring adherence from the Shop Team with using the system
Knowledge, Skills and Experience:
Essential Skills and Experience:
- Ability to confidently lead a team and inspire others.
- Ability to build excellent working relationships with colleagues.
- Operate with trust and integrity and be an excellent role model for others.
- Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers).
- Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward.
- Ability to problem solve and think creatively.
- Energy and drive to constantly develop yourself and others.
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
- Ambitious and driven to progress within the company.
- To promote the company brand and be results focused to get your team working to a high standard together.
Desirable Skills and Experience:
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.
Assistant Manager - Erdington employer: Boylesports
Contact Detail:
Boylesports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Erdington
✨Tip Number 1
Familiarise yourself with BoyleSports and their operations. Understanding their brand values and customer service expectations will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in the past. Be ready to discuss specific situations where you inspired others or improved team performance.
✨Tip Number 3
Demonstrate your problem-solving abilities by thinking of scenarios where you've had to think on your feet. This role requires adaptability, so be prepared to share how you've handled unexpected challenges.
✨Tip Number 4
Engage with the sporting community and stay updated on current events. Showing your passion for sports can help you connect with the team and customers, making you a more appealing candidate.
We think you need these skills to ace Assistant Manager - Erdington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in retail management or customer service. Emphasise any leadership roles you've held and your ability to manage a team effectively.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to lead a team and deliver excellent customer service.
Showcase Relevant Skills: Highlight your communication skills and problem-solving abilities in your application. Provide examples of how you've successfully managed a team or improved customer experiences in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Boylesports
✨Show Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead a team. Prepare examples from your past experiences where you've successfully managed a team or taken charge in a challenging situation.
✨Understand the Company Culture
Research BoyleSports and their values. Be ready to discuss how your personal values align with theirs and how you can contribute to maintaining a positive shop environment.
✨Prepare for Customer Service Scenarios
Since providing excellent customer service is key, think of specific instances where you've handled difficult customers or improved customer satisfaction. Be prepared to share these stories during the interview.
✨Demonstrate Your Problem-Solving Skills
The role requires creative thinking and problem-solving. Think of examples where you've identified issues and implemented effective solutions, especially in a retail context.
