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For Companies At a Glance
- Tasks: Manage client relationships and ensure exceptional service delivery.
- Company: Join Retail Insights, Northern Europe’s top retail forum connecting 3,000 leaders annually.
- Benefits: Enjoy unlimited growth potential, travel opportunities, and an attractive compensation package.
- Why this job: Make a real impact in a start-up environment while enhancing your skills and personal brand.
- Qualifications: Bachelor’s or master’s degree with 3+ years in client management; UK work permit required.
- Other info: Collaborate with global industry leaders and gain hands-on experience in a dynamic setting.
The predicted salary is between 36000 - 60000 £ per year.
About us
Retail Insights is Northern Europe’s leading retail forum. We are strengthening the retail ecosystem by building a platform for insights, inspiration, and networking, connecting more than 3,000 leaders yearly from over 15 countries. Retail Insights is part of United Media, which focuses on building large-scale industry media and conference products in sectors such as insurance, HR, private equity, retail, and more. To date, we have organically launched 8 media companies and acquired one.
What we offer you
- The chance to make a real impact—gain operational experience in a start-up environment where your work and results are highly tangible and matter to the business.
- Unlimited growth potential within our company—our strong track record of internal promotions speaks for itself.
- Travel opportunities: participate in our overseas conferences.
- Valuable transferable skills—enhance your interpersonal, organizational, and project management abilities through hands-on experience.
- An attractive compensation package.
- Opportunities to build relationships with global industry leaders and grow your personal brand.
Responsibilities
- Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional service to clients.
- Align with sponsors' expectations—pre- and post-sale—to ensure the sales process is feasible and deliverable.
- Serve as the primary point of contact for clients after contract signing, from initial planning through event delivery.
- Maintain accurate records of client interactions, contracts, and agreements using our CRM system.
- Provide daily support to sponsors to facilitate their registration through our internal management systems.
- Help build an internal knowledge base and assist with onboarding new clients.
- Collect client feedback post-event to evaluate satisfaction levels and identify areas for improvement.
What we expect from you
- Take ownership of their responsibilities, are proactive, and follow through on commitments.
- Are well-organized, detail-oriented, and capable of structuring and prioritizing their work.
- Hold a bachelor’s or master’s degree with outstanding results.
- Have a valid UK work permit.
- Learn quickly and adapt to new systems.
- Proficiency in CRM software and Google Workspace tools.
- Have 3+ years of experience in client management, account management, or customer success roles.
Client Success Manager at Retail Insights employer: Retail Insights
Contact Detail:
Retail Insights Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager at Retail Insights
✨Tip Number 1
Familiarise yourself with Retail Insights and their mission. Understanding their role in the retail ecosystem will help you align your experience with their goals, making it easier to demonstrate how you can contribute to their success.
✨Tip Number 2
Network with current or former employees of Retail Insights on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare specific examples from your past experiences that showcase your ability to manage client relationships effectively. Highlight instances where you took ownership of a project or resolved a client issue, as this aligns with the responsibilities of the Client Success Manager role.
✨Tip Number 4
Stay updated on industry trends and challenges within the retail sector. Being knowledgeable about current events and innovations will not only impress your interviewers but also show your commitment to the role and the industry.
We think you need these skills to ace Client Success Manager at Retail Insights
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client management, account management, or customer success roles. Use specific examples that demonstrate your ability to take ownership and deliver exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Retail Insights and the Client Success Manager role. Emphasise your proactive approach, organisational skills, and how you can contribute to building strong client relationships.
Prepare for Application Questions: Think about the key components of fostering strong client relationships, how you manage multiple accounts, and your methods for soliciting feedback. Prepare concise and thoughtful responses to these questions to demonstrate your expertise.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Client Success Manager role.
How to prepare for a job interview at Retail Insights
✨Research Retail Insights
Before the interview, take some time to understand Retail Insights' mission and values. Familiarise yourself with their recent projects and how they connect industry leaders. This will show your genuine interest in the company and help you tailor your responses.
✨Demonstrate Client Management Skills
Prepare examples from your past experience that highlight your ability to manage client relationships effectively. Discuss specific situations where you took ownership of a project or resolved a client issue, showcasing your proactive approach.
✨Showcase Organisational Abilities
As a Client Success Manager, being organised is crucial. Be ready to discuss how you prioritise tasks and manage multiple accounts. Use real-life examples to illustrate your organisational skills and attention to detail.
✨Prepare for Feedback Questions
Since collecting client feedback is part of the role, think about how you've solicited feedback in the past. Be prepared to explain how you used this feedback to improve services or processes, demonstrating your commitment to continuous improvement.
