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- Tasks: Support reception and conference suites, handling queries and requests in a dynamic environment.
- Company: Join Rapport Guest Services, a leading inclusive employer in the LGBTQ+ business community.
- Benefits: Enjoy travel discounts, wellness programs, and a contributory pension scheme for your future.
- Why this job: Be part of a fun, innovative team that values personal and professional growth.
- Qualifications: Customer service skills and a can-do attitude are essential; experience in reception is a plus.
- Other info: We celebrate diversity and offer support for mental and physical wellbeing.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a Guest Services Ambassador to join the Rapport team at our client's offices located near Southwark and London Bridge. The client is an American global media, marketing and corporate communications holding company, and you will play a crucial role in supporting the ground floor reception and conference suite floor between four receptions and two buildings.
We have a great structure to support each of our team members and believe that each person is a great asset to the team. The role would be ideal for someone who is looking for a professional, yet innovative and fun working environment.
Type of contract: Full-time, Permanent
Hours: 40 hours (Monday-Friday; shift rota basis between 7:30 AM to 6 PM.)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you're passionate about!
Main Responsibilities
- Providing services on the ground and client floor reception desks.
- Proactively dealing with queries, requests and communicating effectively with other service providers.
- Completing reports in a timely manner.
- Supporting the Call Services team.
- Dealing with last-minute requests in a busy environment.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Have a can-do attitude and excellent customer service skills.
- Possess exceptional interpersonal skills, expert communication, and organizational abilities.
- Be able to think outside the box and have great attention to detail.
- Be open-minded and prepared to expand knowledge in different departments.
- Have reception and call services experience (ideal).
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds. We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Guest Services Ambassador (OMGSA) employer: myGwork - LGBTQ+ Business Community
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Ambassador (OMGSA)
✨Tip Number 1
Familiarise yourself with Rapport's values and mission. Understanding their commitment to inclusion and exceptional service will help you align your responses during interviews, showcasing how you embody these principles.
✨Tip Number 2
Prepare to discuss your customer service experiences in detail. Think of specific examples where you've gone above and beyond for a client, as this role heavily relies on excellent interpersonal skills and a proactive approach.
✨Tip Number 3
Research the company culture at Rapport. Engage with their social media or website to understand their work environment better, which can help you tailor your conversation to demonstrate that you're a great fit for their team.
✨Tip Number 4
Network within the LGBTQ+ community and related professional circles. Connecting with current or former employees can provide valuable insights into the role and the company, giving you an edge in your application process.
We think you need these skills to ace Guest Services Ambassador (OMGSA)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Guest Services Ambassador position. Tailor your application to highlight how your skills and experiences align with what Rapport Guest Services is looking for.
Highlight Relevant Experience: Emphasise any previous experience in customer service, reception, or call services. Use specific examples to demonstrate your exceptional interpersonal skills and ability to handle busy environments effectively.
Showcase Your Values: Rapport values are crucial to their culture. Make sure to reflect their values—Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together—in your application. Share personal anecdotes that illustrate these values in action.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role of a Guest Services Ambassador.
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Showcase Your Customer Service Skills
As a Guest Services Ambassador, exceptional customer service is key. Prepare examples of how you've handled customer queries or complaints in the past, highlighting your ability to remain calm and professional under pressure.
✨Demonstrate Your Communication Abilities
Effective communication is crucial for this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you would communicate with different stakeholders, including clients and team members.
✨Emphasise Your Team Spirit
Rapport values teamwork highly. Be prepared to share experiences where you've collaborated successfully with others. Highlight your ability to support colleagues and contribute positively to a team environment.
✨Research the Company Culture
Understanding Rapport's commitment to inclusion and diversity will help you stand out. Familiarise yourself with their values and be ready to discuss how you align with their mission and how you can contribute to their culture.
