Customer Success Engineer Customer Success · London ·

At Automata, we are on a mission to transform how scientists work by making automation accessible to every lab in the world. We believe that by giving labs the power to automate, we can unlock discoveries that will shape the future of life sciences—from diagnostics and drug discovery to synthetic biology. Our LINQ platform combines hardware and software to streamline workflows, making lab automation fast, flexible, and affordable.

Why Work at Automata?

• Impact: Your work will directly contribute to advancements in science and medicine, supporting labs around the globe as they push boundaries in research and innovation.
• Innovation: You’ll be part of a team solving complex problems using cutting-edge technology.
• Growth: We invest in our people through hands-on experience, professional development, or collaborative projects.
• Community: Join a diverse, passionate team that values collaboration.

We are looking for a Customer Success Engineer whose mission is to lead the technical and scientific solution for our customers. You will act as a bridge between the product and engineering functions and the customer, ensuring they are successful with Automata’s LINQ platform, through configuring their system, building and testing workflows, and training the customer in how to use it. You will live at the intersection of science, hardware, and software, responsible for translating complex scientific workflows into technical solutions.

In this role you will be responsible for:

• Assessing, planning and implementing end-to-end solutions for customers including adapting scientific workflows into functioning solutions across a customer’s hardware and software landscape.
• Supporting the project lifecycle for customers, including developing technical specifications, generating and executing test scripts and training as needed on the LINQ product or custom solutions provided.
• Acting as a bridge between the pre-sales & delivery teams, supporting scoping and design prior to the point of sale.
• Collaborating closely with product & engineering teams to translate customer requirements into actionable product decisions that generate long-term customer success.
• Generating documentation (safety specifications, DFMEA, VVRM, risk assessments, etc.) for large scale systems.

This role does involve travel to customer sites, and time spent at the point of install and go-live can be up to 80% of your time there.

What it takes:

• 4+ years of experience combined in life sciences at the bench or in a customer-facing role.
• Experience solving automation challenges within the lab as an automation engineer.
• Experienced with Python coding.
• Experience using large liquid handling platforms (e.g., Hamilton, Tecan, etc.).
• Demonstrated success understanding highly technical and scientific challenges and effectively communicating a path forward while working with product and engineering teams.
• Located in the London Area.
• Required travel as needed for customer projects (Expected on customer site ~80%).

Nice to haves:

• Experience with developing methods on benchtop lab equipment (i.e., Liquid Handling Equipment, Plate Readers, etc.).
• Experience with engineering automated solutions (specifying equipment, building CAD drawings, etc.).
• Experience with enterprise software platforms, instrument/hardware driver development or integrations with lab systems (ELN, LIMS, etc.).
• Prior experience with project management tools (Asana, Jira, etc.).
• Experience in start-up environments.

We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Discrimination of any kind based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status is strictly prohibited.