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For Companies At a Glance
- Tasks: Serve customers and exceed their expectations while ensuring store compliance.
- Company: Join Certas Energy, a growing FTSE100 company with 83 locations across the UK.
- Benefits: Enjoy flexible hours, a competitive salary, health plans, and a discount scheme.
- Why this job: Be part of a supportive culture focused on personal development and safety.
- Qualifications: No experience needed; just bring your enthusiasm and customer service skills.
- Other info: Annual Volunteering Day and opportunities for career progression through our Retail Academy.
Join our Team as a Retail Customer Service Assistant.
Location: Newmains Retail
Hours: 16 hours 6 month fixed term contract
Are you enthusiastic about delivering great customer service? Are you looking for a flexible role with real career potential?
We currently have an exciting opportunity for a Retail customer service assistant to join our team in our petrol filling station/ store.
What We are Looking For:
- Excellent customer service skills.
- Retail experience desirable but not essential, as full training provided.
- Hardworking, dependable, and eager to learn.
- Polite, professional, and friendly.
- Must be eighteen or over (due to petrol licensing regulations) and lone working requirements.
What is in It for You:
- £12.60 per hour – the Real Living Wage.
- Flexible working hours, you must be available to work various shifts over 7 days.
- Access to our Simply Health plan (includes dental, physio, remote GP & more).
- Staff discount scheme.
- Pension contributions.
- Life Assurance (up to four times annual salary).
- Long service awards after 2 years.
- Apprenticeships schemes available.
- Industry leading training platform.
About the Role:
You will be the face of our store, providing great service and going the extra mile to delight our customers.
From handling transactions to managing stock and ensuring health & safety compliance, you will help keep our store running smoothly and successfully.
About You:
You bring enthusiasm, positivity, and a customer-first attitude.
While retail experience is a bonus, it is not essential – we will give you all the training you need to succeed.
Working with Certas Energy:
Certas Energy is part of a FTSE100 company with a record of growth. Our partnerships with Spar, Esso, and Gulf fuel our success, and our Retail Academy supports internal career progression across the business.
Ready to take the next step? Apply today!
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Customer Service Assistant employer: Certas Energy Ltd
Contact Detail:
Certas Energy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the company culture and values of Certas Energy. Understanding their commitment to safety and compliance will help you align your responses during any interviews, showcasing that you share their priorities.
✨Tip Number 2
Prepare to demonstrate your customer service skills through examples from your past experiences, even if they are not directly related to retail. Think about times when you went above and beyond for someone, as this will resonate well with the role.
✨Tip Number 3
Show enthusiasm for the role and the opportunity to learn. Since no prior experience is necessary, expressing a genuine interest in developing your skills and growing within the company can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Certas Energy if possible. They can provide insights into the interview process and what the company values in its employees, giving you an edge in your application.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant customer service experience, even if it's informal. Emphasise skills like communication, reliability, and a positive attitude, which are crucial for this role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention why you want to work as a Customer Service Assistant and how your skills align with the company's values, especially their focus on safety and compliance.
Highlight Your Interpersonal Skills: In your application, stress your interpersonal skills and ability to work in a team. Provide examples of how you've successfully interacted with customers or colleagues in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Certas Energy Ltd
✨Show Your Customer Service Skills
Since the role is all about customer service, be prepared to share examples of how you've provided excellent service in the past. Even if you don't have direct experience, think of situations where you've helped others or resolved issues.
✨Demonstrate Reliability and Hard Work
The company values hardworking and reliable individuals. During the interview, highlight your work ethic and any experiences that showcase your commitment to getting the job done, even in challenging situations.
✨Be Polite and Professional
First impressions matter! Make sure to greet your interviewer with a smile, maintain eye contact, and use polite language throughout the conversation. This will reflect your professionalism and fit for the role.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This shows your interest in the role and the company. You might ask about training opportunities or how success is measured in the position.
