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For Companies At a Glance
- Tasks: Manage customer orders, prepare quotes, and build strong client relationships.
- Company: Join a stable engineering business known for its supportive culture and employee satisfaction.
- Benefits: Enjoy job security, flexible holidays, and a discount shopping scheme.
- Why this job: Be part of a welcoming team with long-term growth potential and structured training.
- Qualifications: Previous sales admin experience and GCSEs in Maths and English are essential.
- Other info: Office-based role with a 37.5-hour workweek and business casual Fridays.
The predicted salary is between 24000 - 36000 £ per year.
Location: Waterlooville
Type: Full Time, Permanent
Hours: Office-based, Monday to Friday 9:00am to 5:00pm
Have you previously worked in a Sales Support role and are looking to join a successful and growing engineering business? If you're confident working with numbers, have a background in sales administration or order processing, and enjoy building strong relationships with business customers, this could be the perfect opportunity for you.
This is a fantastic chance to join a company known for its supportive culture, excellent staff retention, and commitment to customer satisfaction. You'll play a key role in managing new and existing customer orders, preparing quotations, and maintaining regular contact with clients to ensure everything runs smoothly.
The Role:
- Managing incoming customer orders and enquiries from business clients
- Preparing and issuing accurate quotations based on specifications
- Negotiating pricing and terms when required, within company guidelines
- Processing and tracking orders from start to finish with precision and care
- Maintaining regular contact with existing customers to build strong, ongoing relationships
- Reaching out to customers who haven't ordered in a while, identifying opportunities to re-engage
- Liaising with warehouse, logistics, and other internal teams to ensure timely fulfilment
- Confidently working with numbers on a daily basis, including pricing, order quantities, and calculations
- Resolving customer issues efficiently, with a professional and friendly approach
The Person:
- Previous experience in sales administration, order processing, or customer account management is essential for this position
- Confident handling numerical tasks and working with pricing, data, and quotations
- Confident and professional phone manner is essential; you'll be expected to handle incoming calls, take accurate messages for colleagues, and transfer calls internally. Most customers prefer speaking over the phone, so this is a key part of the role
- Professional communication skills and the ability to build rapport with business customers
- Candidates must be confident using the phone
- Organised and proactive, able to manage multiple tasks and meet deadlines
- High attention to detail, especially when working with customer specifications and figures
- GCSEs (or equivalent) in Maths and English are essential
This role is 100% office-based, Monday to Friday.
Why join this company?
- Outstanding job security - this is a well-established, stable engineering business with decades of consistent success and a strong client base
- Low staff turnover - many employees have been with the company long-term, a testament to the positive environment and genuine career satisfaction
- Supportive and welcoming team culture - you'll be part of a company that values its people and treats everyone with respect
- Long-term growth potential - opportunities to develop your skills and progress within the business over time
- Structured onboarding and training - get set up for success with hands-on support and clear processes from day one
- Stability with a future - this is more than just a job; it's a chance to build a secure and rewarding career in a thriving sector
Additional Information:
- Office-based hours: Monday to Friday, 9:00am to 5:00pm
- 37.5-hour workweek (includes 2.5 hours of paid breaks)
- Increased holiday entitlement with service
- An additional day off for your birthday
- Flexible holiday options
- Opportunity to accrue hours for an early finish on Fridays
- Life insurance & 5% company pension contribution
- Employee Assistance Programme
- Discount shopping scheme via Perks at Work
- Business casual Fridays
About Rafferty Resourcing: Rafferty Resourcing is an award-winning recruitment consultancy specialising in Head Office recruitment. We are proud to be partnering with this engineering business on their search for a Sales Support candidate.
By applying for this position, you accept our terms and privacy policy (available on our website). For more information, please contact Jodie at Rafferty Resourcing.
Sales Support employer: Rafferty Resourcing
Contact Detail:
Rafferty Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support
✨Tip Number 1
Familiarise yourself with the engineering sector and the specific products or services offered by the company. This knowledge will help you engage more effectively with potential customers and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your phone communication skills. Since a professional phone manner is essential, consider role-playing scenarios with friends or family to build confidence in handling customer inquiries and negotiations.
✨Tip Number 3
Network with professionals in sales support or related fields. Attend industry events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 4
Prepare examples of how you've successfully managed customer relationships or resolved issues in previous roles. Being able to share these experiences during an interview will showcase your relevant skills and fit for the position.
We think you need these skills to ace Sales Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in sales administration or order processing. Emphasise your numerical skills and any relevant achievements that demonstrate your ability to manage customer orders effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Sales Support role. Mention specific examples of how you've built strong relationships with clients and handled numerical tasks in past positions.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as professional communication, attention to detail, and the ability to manage multiple tasks. Use concrete examples to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Rafferty Resourcing
✨Showcase Your Sales Support Experience
Be prepared to discuss your previous roles in sales administration or order processing. Highlight specific examples of how you've managed customer orders and built relationships with clients, as this will demonstrate your suitability for the role.
✨Demonstrate Numerical Confidence
Since the role involves working with numbers daily, practice discussing your experience with pricing, order quantities, and calculations. You might even want to prepare a few examples where your numerical skills made a difference in your previous jobs.
✨Exhibit Professional Communication Skills
As you'll be handling customer calls regularly, practice your phone manner. Be ready to explain how you maintain professionalism while resolving customer issues and building rapport, as this is crucial for success in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle multiple tasks. Think of scenarios where you've had to manage competing priorities or resolve customer complaints efficiently, and be ready to share those experiences.
