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- Tasks: Join our team as a Sales Assistant, providing top-notch customer service and managing busy tills.
- Company: Card Factory is the UK's leading retailer of greeting cards and gifts with over 1,000 stores.
- Benefits: Enjoy 25% discount, financial support, flexible hours, and opportunities for apprenticeships.
- Why this job: Be part of a fun, fast-paced environment where your personality shines and every day is different.
- Qualifications: No retail experience needed; just bring your passion for customer service and a can-do attitude!
- Other info: Flexible hours available; tell us when you can work in your application.
Location: New store opening Woolwell, Plymouth
Contracted Hours Available: 8hrs must be fully flexible to include weekends
Role Responsibility
We are passionate about celebrating our customers’ life moments and are now looking for a Sales Assistant to join our very successful Card Factory family to help fulfil this. The pace is fast, our standards are high and we’re proud of it! It can get really busy in our stores, therefore you need to be able to manage lots of customers, busy tills and juggling multiple tasks. But don’t worry, you’ll have lots of fun along the way and you’ll understand why you need to be a little bit mad to work here!
- Provide excellent customer service at all times to help each customer celebrate their life’s moments
- Process all sales politely, efficiently and accurately whilst upselling on till products
- Price and merchandise stock and products correctly
- Work with the team unloading and unpacking the deliveries
- Assist with stock takes, which may include working outside the store’s normal opening hours
Retail experience is not a necessity when beginning your Card Factory story. We look for personality and a passion for customer service above all else! We want to support a work/life balance, therefore don’t worry if you’re not available all hours of the day – just tell us via the application form when you are available to work!
The Ideal Candidate
Are we right for you? We are Grafters at Card Factory, and we really do earn the title! The pace is fast, our standards are high and we’re proud of it! We work very hard to meet the needs of our loyal customers. We understand work – life balance and can offer flexible arrangements to suit both you and the business in certain areas.
Are you right for us? The role requires someone who likes to be busy, can multitask and embraces change. Above all, you’ll be customer focused and will bring your best to the team!
Package Description
About the Company: Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.
In return, we offer a wide range of benefits to support your physical, mental, and financial well-being:
- 25% Card Factory colleague discount in-store and online
- Financial Wellbeing Support
- Financial Education Tools
- Salary Advance
- Seasonal incentive schemes
- Opportunity to apply for Retail Apprenticeships
- Access to blended learning and development content
- Discounts across 100’s of UK retailers
- Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now. We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
Location: Woolwell Crescent Plymouth, United Kingdom
Sales Assistant employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Show your enthusiasm for customer service during any interactions you have with us. Whether it's in a phone call or an informal chat, let your passion shine through. We love candidates who are genuinely excited about helping customers celebrate their life moments!
✨Tip Number 2
Be prepared to discuss your ability to multitask and handle busy environments. Think of examples from your past experiences, even if they're not retail-related, where you've successfully managed multiple responsibilities at once.
✨Tip Number 3
Familiarise yourself with our brand and the products we offer. Understanding our range of greeting cards and gifts will help you connect better with our team and show that you're serious about joining the Card Factory family.
✨Tip Number 4
Flexibility is key! Make sure to communicate your availability clearly. We appreciate candidates who can work weekends and varied hours, so being upfront about your schedule will help us see how you fit into our team.
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Sales Assistant position. Highlight your ability to multitask, provide excellent customer service, and work in a fast-paced environment.
Tailor Your CV: Make sure your CV reflects your personality and passion for customer service. Even if you lack retail experience, emphasise any relevant skills or experiences that demonstrate your ability to handle busy situations and work well with others.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to join Card Factory and how your values align with theirs. Be sure to express your flexibility regarding working hours.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers celebrate their special moments. Share any relevant experiences, even if they're not from retail, that demonstrate your commitment to excellent service.
✨Demonstrate Your Multitasking Skills
Since the role involves juggling multiple tasks, be prepared to discuss how you've successfully managed busy situations in the past. Use specific examples to illustrate your ability to stay organised and efficient under pressure.
✨Embrace the Fast-Paced Environment
The Card Factory values a fast-paced work ethic. During the interview, convey your comfort with a busy environment and your readiness to adapt to changes quickly. Highlight any previous experiences where you thrived in similar settings.
✨Be Flexible and Honest About Availability
As flexibility is key for this role, be upfront about your availability during the interview. Discuss how you can accommodate the store's needs while also maintaining a healthy work-life balance.
