Hire Service Technician - ICS Cool Energy Ltd

At Trane TechnologiesTM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We’re a team that dares to look at the world’s challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home.

Position Overview:

The Hire Technician is responsible for providing exceptional customer service and technical support. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to install hire equipment and support as a field-based technician. The goal is to maximize productivity and enhance the overall customer experience and improve operational technical processes. Seeking candidates from the Swindon, Reading and Oxford M3 areas.

Key Responsibilities:

• Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
• Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
• Build and maintain strong relationships with customers, acting as a trusted point of contact.
• Collaboration with hire desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
• Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
• Communications with supervisors, regions hire and operations managers and senior technicians, and customers on updates and to drive continuous improvement.

Internal Controls and Administration:

• Ability to work as a field-based technician.
• Strong knowledge of customer service principles.
• Effective communication skills.
• Analytical thinking and problem-solving abilities.
• Proficiency in using Apps, diagnostic software, and MS Office Suite.

Skills and Capabilities:

• Knowledge of manufacturing industry an advantage.
• People and communication skills with a positive mindset.
• Appropriate skilled based certificates with F-Gas an advantage.
• Gas safe an advantage.
• Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidays.
• UK Drivers licence as a company vehicle will be allocated.
• Right to Work status confirmed for Country of application.

You can look forward to:

• Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.
• Company van.
• A fast-paced working environment.
• An excellent working culture and community.
• A structured induction plan with continued learning and development.
• A key role where you can make a direct contribution to our business.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.