Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with parcel delivery queries and resolve issues proactively.
- Company: Join DPDgroup, a leading delivery service known for its customer-centric approach.
- Benefits: Enjoy perks like holiday trading, enhanced parental leave, free life assurance, and discounted shopping.
- Why this job: Be part of a friendly team that values passion, respect, and accountability while making a real impact.
- Qualifications: Experience in fast-paced customer service, strong communication skills, and proficiency in Microsoft Office required.
- Other info: This is a 6-month fixed-term contract based in Bristol.
The predicted salary is between 24000 - 36000 £ per year.
Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do.
In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel. You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.
You’ll also be focussed on:
- Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
- Carrying out thorough investigations for missing parcels and resolving delivery disputes
Qualifications
What we’re looking for:
- You will have proven and demonstrable experience of working in a fast paced customer service environment
- You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
- You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
- Excellent administration skills with the ability to use Microsoft Office programmes
- Demonstrate high levels of self-motivation and initiative to effectively problem solve.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
Additional Information
About our benefits: We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few:
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from ’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Customer Service Advisor - 6 Month Fixed Term Contract employer: DPDgroup
Contact Detail:
DPDgroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - 6 Month Fixed Term Contract
✨Tip Number 1
Familiarise yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Caring, and Accountability. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Prepare to discuss specific examples of how you've handled customer queries or resolved disputes in a fast-paced environment. Highlighting your problem-solving skills will show that you're ready to take ownership of issues, which is crucial for this role.
✨Tip Number 3
Practice your communication skills, especially your telephone manner. Since you'll be dealing with customers directly, being able to build rapport quickly can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of DPD if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Service Advisor - 6 Month Fixed Term Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially in fast-paced environments. Use specific examples that demonstrate your ability to handle queries and resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and your passion for customer service. Mention how you align with DPD's core values such as Passion, Respect, and Accountability.
Highlight Relevant Skills: In your application, emphasise your strong administration skills and proficiency in Microsoft Office. Provide examples of how you've used these skills to improve customer satisfaction in previous roles.
Showcase Problem-Solving Abilities: Include specific instances where you've successfully resolved customer issues or disputes. This will demonstrate your initiative and self-motivation, which are key qualities for the role.
How to prepare for a job interview at DPDgroup
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles. Share specific examples of how you've successfully handled customer queries or resolved issues, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Communicate Clearly and Confidently
Since strong communication skills are essential for this role, practice articulating your thoughts clearly. During the interview, maintain a confident tone and be ready to engage in a friendly conversation to build rapport with the interviewer.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you had to think on your feet to resolve customer issues. Highlight your problem-solving approach and how you took ownership of the situation, as this aligns with the company's values of accountability and caring.
✨Familiarise Yourself with DPD's Values
Research DPD's core values—Passion, Respect, Honesty, Flexibility, Caring, and Accountability. Be ready to explain how you embody these values in your work ethic and customer interactions, as this will show your alignment with the company's culture.
