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- Tasks: Provide post-sales technical support and troubleshoot networking issues for Arista products.
- Company: Join Arista Networks, a leader in innovative data-driven networking solutions.
- Benefits: Enjoy remote work flexibility, mentorship, and access to cutting-edge technology labs.
- Why this job: Gain hands-on experience in a diverse, inclusive environment that values creativity and innovation.
- Qualifications: Must have a BS in a technical field and knowledge of networking protocols.
- Other info: This is a remote role based in the UK; British citizenship required.
The predicted salary is between 36000 - 60000 £ per year.
Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data centre, campus, and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.
At Arista, we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation. Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.
Who You’ll Work With
Arista Networks is looking for Technical Solutions engineers to join our world-class TAC support team. A TAC/Technical Solutions Engineer at Arista Networks will support our customers across various industry verticals with Arista products and solutions. You will have access to labs to perform your own recreates, along with training on our products and assigned mentors. This role also entails cross-functional interaction with HW, SW, and sales teams internally. This role not only offers an opportunity to learn cutting-edge technology but also hone critical thinking, customer interaction skills, and communication skills.
What You’ll Do
- Post-sales technical support of Arista Datacentre and Campus products and solutions.
- Respond to customer product inquiries via telephone or email.
- Resolve customer concerns raised during installation, operation, maintenance, product application, or compatibility matters.
- Troubleshoot problems with hardware equipment and software applications and recommend corrective action.
- Recreate customer network issues in a dedicated lab environment (as needed).
- Document customer communication and recurring technical issues to support product quality programs and product development.
Qualifications
- Proficiency with TCP/IP and the traditional networking technologies required.
- Knowledge of core networking concepts and protocols such as: ARP, BGP, DHCP, Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, OpenFlow, OSPF, PIM, QOS, RIP, Sflow, SNMP, STP, Server virtualization (VMware ESXi, Microsoft Hyper-V, KVM, etc).
- Networking troubleshooting tools such as IXIA, tcpdump, and Wireshark.
- Knowledge of Containers (Kubernetes, Docker, etc.) and SDN networking concepts.
- Minimum education is a BS in a technical field (CS/Networking majors preferred).
- Industry certifications preferred.
- Prior customer-facing experience preferred.
This is a remote role based in the UK. Applicants must hold British citizenship.
TAC Engineer employer: Arista
Contact Detail:
Arista Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TAC Engineer
✨Tip Number 1
Familiarise yourself with Arista Networks' products and solutions. Understanding their offerings will not only help you during interviews but also demonstrate your genuine interest in the company and its technology.
✨Tip Number 2
Brush up on your networking knowledge, especially TCP/IP and the protocols mentioned in the job description. Being able to discuss these concepts confidently will set you apart from other candidates.
✨Tip Number 3
Engage with the Arista community online. Follow their social media channels, participate in forums, and attend webinars. This will not only keep you updated on their latest innovations but also help you network with current employees.
✨Tip Number 4
Prepare for technical scenarios that may come up during the interview. Think about how you would troubleshoot common networking issues or respond to customer inquiries, as this role heavily involves problem-solving and customer interaction.
We think you need these skills to ace TAC Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the TAC Engineer position at Arista Networks. Familiarise yourself with their products and services to tailor your application effectively.
Highlight Relevant Skills: In your CV and cover letter, emphasise your proficiency in TCP/IP, networking concepts, and troubleshooting tools like Wireshark. Mention any relevant certifications or customer-facing experience that aligns with the job description.
Craft a Tailored Cover Letter: Write a compelling cover letter that showcases your passion for technology and innovation. Explain why you want to work at Arista Networks and how your background makes you a great fit for their TAC support team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a technical role.
How to prepare for a job interview at Arista
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of TCP/IP and core networking concepts. Be prepared to discuss protocols like BGP, DHCP, and OSPF, as well as troubleshooting tools such as Wireshark. Demonstrating your technical expertise will show that you're ready for the challenges of the role.
✨Prepare for Customer Interaction Scenarios
Since this role involves post-sales support, think about how you would handle customer inquiries or concerns. Prepare examples from your past experiences where you successfully resolved issues or communicated effectively with clients. This will highlight your customer-facing skills.
✨Familiarise Yourself with Arista's Products
Take some time to research Arista Networks and their product offerings. Understanding their solutions and how they fit into the market will help you answer questions more confidently and show your genuine interest in the company.
✨Emphasise Your Problem-Solving Skills
Be ready to discuss specific instances where you've troubleshot technical issues or recreated network problems. Highlighting your critical thinking and analytical skills will demonstrate your ability to tackle the challenges you'll face in this role.
