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- Tasks: Assist in delivering top-notch tenancy management and customer service.
- Company: Join Ferguslie Park Housing Association, a community-focused organisation with over 30 years of service.
- Benefits: Enjoy a competitive salary, 25 days annual leave, and a contributory pension scheme.
- Why this job: Make a real impact in your community while working in a supportive team environment.
- Qualifications: Good communication skills and basic IT knowledge are essential; training provided.
- Other info: We value diversity and offer equal opportunities for all applicants.
The predicted salary is between 29000 - 32000 £ per year.
To assist in ensuring the Association provides a high quality tenancy management service that enhances the quality of life and environment for our communities.
Based in the Ferguslie Park area of Paisley, Ferguslie Park Housing Association has been established in the community for over 30 years. We have over 800 tenants and we offer a rewarding work environment and as a valued employee you will have the opportunity to make a real difference to both our local community and to people's lives.
It is our objective to deliver first-class customer services to our tenants whilst providing high quality homes, communities and sustainable tenancies. As an Assistant Housing Officer, you will play a pivotal role in helping us achieve our vision.
In this role you’ll need to demonstrate confidence in communicating with our customers and with other departments within the Association. You will require an understanding of the role of the housing services team. You will be working within the Housing Service Team delivering a range of housing services with a particular focus on arrears management and estate management.
We strive to provide an excellent level of service to all customers & you can demonstrate the ability to work well within a small team. We recently moved to a new Housing Management system, and you will possess a good understanding of IT including Microsoft packages although training on the new housing management system will be provided.
This role has a competitive salary banding of £34,745 - £37,984 (EVH Grade 6, PA17 – PA20). In addition, you will receive an excellent benefits package, which includes 25 days annual leave, 15 days public holiday and access to a contributory pension scheme.
For more information on the role and how to apply, you can download the Recruitment Pack and Application Form from the link below. Completed applications should be returned by email to aburke@fpha.org.uk or in hard copy to:
- Alastair Burke
- Business Services Officer
- Ferguslie Park Housing Association
- 76 Blackstoun Road
- Paisley
- PA3 1NT
Please note: CVs will not be accepted - completed application forms only. Closing Date: 12 noon on Monday 16th June 2025. Following this, shortlisted candidates will be contacted and invited to attend a face-to-face interview. Interviews are anticipated to take place Tuesday 24th June and Wednesday 25th June, however we are flexible within reason to the candidate's availability.
All applications are very much welcome to us at Ferguslie Park HA. We are an inclusive employer and offer equal opportunities regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview. If you have any queries about this role, or if you need any adjustments to support with your application, just let us know by emailing in advance.
Assistant Housing Services Officer employer: Scottish Federation of Housing Associations
Contact Detail:
Scottish Federation of Housing Associations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Housing Services Officer
✨Tip Number 1
Familiarise yourself with the local community and the specific challenges it faces. Understanding the needs of the tenants in Ferguslie Park will help you demonstrate your commitment to enhancing their quality of life during the interview.
✨Tip Number 2
Brush up on your communication skills, especially in a customer service context. Be prepared to discuss how you would handle various tenant situations, as this role requires strong interpersonal skills.
✨Tip Number 3
Gain a basic understanding of tenancy management and arrears management processes. This knowledge will not only help you in the role but also show your proactive approach to learning about the responsibilities involved.
✨Tip Number 4
Since the role involves using a new Housing Management system, highlight any previous experience you have with IT systems or software. This will reassure the interviewers of your ability to adapt to new technologies quickly.
We think you need these skills to ace Assistant Housing Services Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Assistant Housing Services Officer position. Tailor your application to highlight relevant experiences and skills that align with the role.
Craft a Strong Application Form: Since CVs are not accepted, focus on completing the application form thoroughly. Provide clear and concise answers, ensuring you address all sections and demonstrate your understanding of housing services and customer care.
Showcase Your Communication Skills: In your application, emphasise your ability to communicate effectively with customers and team members. Use examples from past experiences where you successfully managed customer interactions or collaborated within a team.
Highlight IT Proficiency: Mention your familiarity with IT systems, particularly Microsoft packages, as well as your willingness to learn new software. This is crucial since the role involves working with a new Housing Management system.
How to prepare for a job interview at Scottish Federation of Housing Associations
✨Understand the Role
Make sure you have a clear understanding of the Assistant Housing Services Officer role. Familiarise yourself with tenancy management, arrears management, and estate management, as these are key areas of focus for the position.
✨Showcase Your Communication Skills
Since the role involves communicating with customers and other departments, prepare examples of how you've effectively communicated in previous roles. Highlight your ability to listen and respond to customer needs.
✨Demonstrate IT Proficiency
Although training will be provided on the new housing management system, it's important to show that you are comfortable with IT and Microsoft packages. Be ready to discuss your previous experience with technology in a work setting.
✨Emphasise Teamwork
The job requires working well within a small team. Prepare to share examples of how you've successfully collaborated with others in past roles, showcasing your ability to contribute positively to a team environment.
