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- Tasks: Manage helpdesk systems, handle service requests, and ensure customer satisfaction.
- Company: Join a leading facilities management company focused on innovation and sustainability.
- Benefits: Enjoy 25 days holiday, flexible benefits, and a supportive work environment.
- Why this job: Be part of a team that creates better workplaces and drives positive change.
- Qualifications: Experience in a similar role and strong IT skills are essential.
- Other info: Work hours are from 7am to 4pm or 8am to 5pm.
The predicted salary is between 21600 - 28800 £ per year.
Location: Eastleigh
Salary: £25,200 per annum
Working hours: 7am to 4pm or 8am to 5pm
Benefits: 25 Days Holiday + BH, Flex Benefits
About client: Our client is a well-known facilities management company that combines engineering heritage and innovation to revolutionize facilities management. They prioritize people and collaborate closely with customers to understand their needs, from big picture to daily operations. Their purpose is to create a better world at work, using data-driven insights through their platform "One Data World" to optimize services, manage assets, and minimize environmental impact, all while ensuring safety and compliance. They empower customers to shape a better future, guiding towards net zero and redeveloping facilities for efficiency, creating better workplaces while alleviating the burden of facility operations.
Job Purpose: Assist and manage all aspects of the Helpdesk systems required by company contracts, including PPM, Reactive Works, and Project Works, ensuring clear communication and high operational performance.
Principal Accountabilities:
- Handle service requests via telephone and email professionally and promptly.
- Monitor and record response of technicians, ensuring customer satisfaction.
- Administer Planned Maintenance system, issuing and tracking dockets.
- Follow up on maintenance works to ensure completion.
- Manage subcontractors and suppliers, issuing purchase orders and site documentation.
- Operate out-of-hours telephone service, relaying messages promptly.
- Welcome visitors and ensure proper hosting and site safety.
- Oversee operational output and help desk performance.
- Compile and distribute data on utilities, maintenance, and operational costs.
- Perform additional tasks as requested by clients or management.
- Uphold and promote the company's good name.
Candidate Profile:
- Proven experience in a similar role.
- Experience with Concept, Care manager, Planet is desirable.
- Experience with SLA and KPI monitoring.
- Good IT skills including MS Word, Excel, PowerPoint, and Project.
- Strong interpersonal and customer relationship skills.
Help desk Operator- Eastleigh Emcor employer: Phoenix Resourcing Services
Contact Detail:
Phoenix Resourcing Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help desk Operator- Eastleigh Emcor
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, such as Concept and Care Manager. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on strong interpersonal relationships. Consider role-playing scenarios with friends or family to practice handling various customer interactions effectively.
✨Tip Number 3
Research the company’s values and recent projects. Understanding their mission to create a better world at work will help you align your responses during any interviews and show that you are genuinely interested in contributing to their goals.
✨Tip Number 4
Prepare to discuss your experience with SLA and KPI monitoring. Think of specific examples from your past roles where you successfully managed these metrics, as this will highlight your suitability for the position.
We think you need these skills to ace Help desk Operator- Eastleigh Emcor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Help Desk Operator position. Tailor your application to highlight relevant experience and skills that match what the company is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in similar roles. Emphasise your IT skills, customer service experience, and any familiarity with systems like Concept or Care Manager, as these are desirable for this position.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past work that demonstrate your ability to handle service requests, manage subcontractors, and ensure customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Help Desk Operator.
How to prepare for a job interview at Phoenix Resourcing Services
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Your Communication Skills
As a Help Desk Operator, clear communication is key. During the interview, practice articulating your thoughts clearly and concisely. Use examples from your past experience to illustrate how you've successfully handled customer queries or issues.
✨Showcase Your Technical Proficiency
Make sure to highlight your IT skills, especially with software like MS Word, Excel, and any relevant helpdesk systems. Be prepared to discuss how you've used these tools in previous roles to manage service requests and track performance.
✨Prepare for Scenario-Based Questions
Expect to be asked about specific scenarios you might face as a Help Desk Operator. Think of examples where you've resolved conflicts, managed multiple tasks, or ensured customer satisfaction. This will demonstrate your problem-solving abilities and readiness for the role.
