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For Companies At a Glance
- Tasks: Support and maintain IT systems, troubleshoot issues, and assist users with tech problems.
- Company: Join Convatec, a global leader in medical solutions, dedicated to improving lives through innovative technology.
- Benefits: Enjoy flexible working hours, opportunities for growth, and a supportive team environment.
- Why this job: Make a real impact in healthcare while developing your tech skills in a dynamic workplace.
- Qualifications: Proficiency in Windows support, problem-solving skills, and a passion for technology are essential.
- Other info: Willingness to work outside normal hours and occasional travel may be required.
The predicted salary is between 30000 - 42000 £ per year.
Pioneering trusted medical solutions to improve the lives we touch: Unomedical s.r.o. is a member of Convatec, a global medical products and technologies company focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring.
The Local IT Services & Support Technician plays a pivotal role in maintaining and enhancing the technological infrastructure of the organization. This position is office-based but requires flexibility to support office locations and manufacturing plants. The technician provides onsite technical support for a wide range of hardware devices and software applications, including typical office functions (Windows laptops, printers, applications) and manufacturing plant functions (label printers, scanners, access control, etc.). The role involves managing small project works independently and collaborating in larger international teams for more complex projects.
Technical skillset- Proficient in Windows device (laptop and desktop) build and support.
- Skilled in managing multi-function print and scan devices.
- Competent in software installation, validation, and application support.
- Experienced in ticket queue management and reporting.
- Capable of performing simple maintenance tasks for various hardware devices.
- Ability to document activities clearly in a regulated environment.
- Knowledgeable about manufacturing plant hardware (e.g., ASCOM telephones, label printers, scanners, access control devices) if located at a manufacturing site.
- Adept at inventory management.
- Timely response to incident tickets for specific locations.
- Desk-side support and troubleshooting for OS and application issues.
- Device configuration for new joiners and recovery from leavers.
- Participation in small to major incident/problem/change assessments and resolutions.
- Providing technical support for hardware, software, and network issues.
- Handling hardware installation, maintenance, and upgrades.
- Software installation, configuration, and updating.
- Network connectivity support and maintenance.
- User training and guidance on software applications and IT tools.
- Ensuring security compliance with predefined policies and strategies.
- Managing hardware inventory and informing procurement needs.
- Performing scheduled maintenance tasks for system optimization.
- Escalating complex technical issues to higher-level support or specialized teams.
- Maintaining accurate documentation of support activities.
- Organizing local IT environment, including IT rooms and server rooms.
- Providing exceptional customer service.
- Responding to emergency IT incidents or system outages.
- Ability to work effectively both independently and as part of a team.
- Experience with internal and external customer engagement.
- Excellent customer relations, interpersonal, and communication skills.
- Strong problem-solving abilities and experience in network device configuration.
- Proven track record of meeting project deadlines.
- Self-motivated, proactive, and flexible in approach to work.
- Interaction with Service Desk, offshore technical support teams, business users, system owners, and technical colleagues.
- Regular communication with Senior Management.
- Coordination with vendors of IT products and services, and technical resources from service providers.
- Willingness to work outside normal hours for system testing and upgrades.
- Availability for occasional travel to other regional or international locations.
Our products make a big difference every day. So will your contribution. The work you do will mean more, because it’ll make things better for your team, our business or our customers’ lives. It’ll inspire you to deliver to your very best. And we’ll be right behind you when you do.
This is a challenge more worthwhile. This is work that’ll move you.
On-Site Technician employer: Rhian_Convatec
Contact Detail:
Rhian_Convatec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Site Technician
✨Tip Number 1
Familiarise yourself with the specific hardware and software used in medical environments. Understanding devices like label printers and scanners, as well as Windows support, will give you an edge during interviews.
✨Tip Number 2
Highlight any experience you have with ticket queue management and customer service. Being able to demonstrate your problem-solving skills and how you've effectively supported users in the past can set you apart.
✨Tip Number 3
Show your willingness to be flexible and work outside normal hours if needed. This role may require you to support system upgrades or testing, so emphasising your adaptability can make a positive impression.
✨Tip Number 4
Network with current employees or professionals in the field. Engaging with others who work at Convatec can provide insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace On-Site Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the On-Site Technician position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Technical Skills: Emphasise your technical skills in your CV and cover letter. Mention your proficiency in Windows device support, software installation, and any experience with hardware maintenance or network connectivity.
Showcase Customer Service Experience: Since the role involves providing exceptional customer service, include examples from your past experiences where you successfully engaged with customers or resolved technical issues effectively.
Tailor Your Cover Letter: Write a personalised cover letter that reflects your understanding of Convatec's mission and values. Explain why you are passionate about contributing to their goal of improving lives through medical solutions.
How to prepare for a job interview at Rhian_Convatec
✨Showcase Your Technical Skills
Be prepared to discuss your proficiency with Windows devices, multi-function printers, and software applications. Highlight any relevant experience you have in troubleshooting and supporting these technologies, as this role requires a solid technical foundation.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about past experiences where you've resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to think critically and solve problems effectively.
✨Emphasise Customer Service Skills
Since this role involves providing exceptional customer service, be ready to share examples of how you've successfully engaged with users in previous positions. Highlight your communication skills and ability to train others on IT tools.
✨Prepare for Team Collaboration Questions
This position requires working both independently and as part of a team. Be prepared to discuss your experiences collaborating with colleagues on projects, especially in international settings, and how you handle different perspectives and challenges.
