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- Tasks: Deliver exceptional customer service and maintain store presentation.
- Company: Join Marks & Spencer, a leader in retail innovation and sustainability.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Be the face of M&S, making a real impact on customer experiences.
- Qualifications: Must be 18+ with strong communication skills and a passion for service.
- Other info: Part-time, permanent role with opportunities for growth and development.
Working Pattern: Sunday 12:00-16:00, Wednesday 14:00-20:00, Friday 08:00-14:00. This is a Part Time, Permanent position. Due to legal requirements, you must be 18 years and over to apply for this role.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions, and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service throughout their visit to the store.
- Build expert product knowledge to sell and recommend our products and services.
We’ll give you the training to utilize all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity, and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Clothing and Home - Bury St Edmunds employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Clothing and Home - Bury St Edmunds
✨Tip Number 1
Familiarise yourself with the products offered in the Clothing and Home department. Being knowledgeable about the items will help you engage with customers effectively and demonstrate your passion for the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a retail-like scenario. This will help you feel more comfortable when interacting with customers and addressing their needs.
✨Tip Number 3
Be prepared to discuss how you handle feedback and adapt to changing situations. Think of examples from past experiences where you've successfully managed challenges, as this aligns with the key capabilities required for the role.
✨Tip Number 4
Show your enthusiasm for the company’s commitment to inclusion and diversity. Be ready to share your thoughts on how you can contribute to a positive team environment and support the company's values during your interview.
We think you need these skills to ace Customer Assistant - Clothing and Home - Bury St Edmunds
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and accountabilities. Tailor your application to highlight how your skills and experiences align with delivering excellent customer service and engaging with customers.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous experience in retail or customer service roles. Provide specific examples of how you have successfully engaged with customers and contributed to a positive shopping experience.
Highlight Your Skills: Make sure to mention your strong communication skills, adaptability, and attention to detail. These are crucial for the role, so provide examples of how you've demonstrated these capabilities in past positions.
Personalise Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention why you want to work for Marks & Spencer and how you can contribute to their mission of providing excellent customer service.
How to prepare for a job interview at Marks & Spencer Plc
✨Showcase Your Customer Service Skills
As a Customer Assistant, your ability to provide excellent service is crucial. Prepare examples of how you've gone above and beyond for customers in previous roles, highlighting your commitment to putting customers first.
✨Demonstrate Product Knowledge
Familiarise yourself with the products offered by the company. During the interview, be ready to discuss how you would recommend items to customers based on their needs, showcasing your understanding of the product range.
✨Emphasise Adaptability
Retail environments can change rapidly. Be prepared to discuss situations where you've had to adapt to new challenges or changes in your work environment, demonstrating your flexibility and problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about team dynamics, training opportunities, or how the company measures success in customer service, which will reflect your enthusiasm for the position.
