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- Tasks: Join our team as a Customer Service Advisor, handling inquiries and processing orders.
- Company: SRL is a leader in intelligent transport solutions, innovating traffic management for safer roads.
- Benefits: Enjoy flexible working, performance incentives, and access to health and wellbeing support.
- Why this job: Be part of a supportive team that values your ideas and promotes diversity and inclusion.
- Qualifications: Strong communication skills and previous customer service experience are essential.
- Other info: A valid driving license is required; we conduct D&A testing for safety.
The predicted salary is between 24000 - 36000 £ per year.
SRL are seeking a dedicated and organised Customer Service Advisor to join our Customer Contact Centre team in Winsford.
Looking for a hands-on role with a leading company in intelligent transport solutions? SRL are at the forefront of traffic management innovation, providing temporary traffic systems like portable signals, message boards, and CCTV. Our mission is to create safer, more efficient roads through sustainable solutions.
About the Role
The ideal candidate will possess strong communication skills, a proactive attitude, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Key Accountabilities
- Deliver excellent customer service, act as the first point of contact for customers, addressing inquiries, processing orders, and providing accurate information about products and services.
- Assist the sales team with quotes, availability checks, and follow-up on potential leads.
- Efficiently handle the end-to-end process of hire desk operations, including processing hire orders, returns, and exchanges.
- Maintain accurate records of all transactions, customer interactions, and inventory levels. Prepare necessary documentation and reports as required.
- Liaise with the logistics and operations teams to ensure timely delivery and collection of equipment. Coordinate with other departments to ensure seamless service delivery.
- Address and resolve any customer issues or complaints promptly and professionally, ensuring customer satisfaction.
Key Skills
- Strong organisational skills with the ability to multitask and prioritise effectively.
- Excellent verbal and written communication skills.
- Proficiency in MS Office (Word, Excel, Outlook).
- Previous experience within a Customer Service role is required. Any experience within the Hire Industry is advantageous.
- Proactive and customer-focused approach.
- Great attention to detail.
- Ability to work independently and as part of a team.
What’s in it for You
- Company Vehicle & Fuel Card (if applicable to your role)
- Laptop / Mobile phone (if applicable to your role)
- Additional Earning Potential with Overtime and On Call (if applicable to your role)
- PPE Provided (if applicable to your role)
- Performance based incentives
- Company pension
- Free Confidential Health, Wellbeing and Legal Support
- Access to People Safe app and Wisdom app (one stop apps for support available for a range of offerings)
- Training & Personal Development
- Flexible working (if applicable to your role)
- Earn up to £600 for referring candidates from our Refer a Friend scheme (terms and conditions apply)
In return for your proven skills and experience, you will reap from a range of company benefits. You will join a supportive team that’s empowered to express ideas and make improvements.
Diversity, equity and inclusion are at the heart of what we value as an organisation. SRL Traffic Systems is an equal opportunities employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law.
We are committed to treating all our job applicants fairly and with respect. If you require any adjustments, we are happy to discuss that with you. Please contact our HR team in confidence.
What you will need and what you need to know
- A valid driving license- no more than 6 points (if applicable to your role)
- Able to use technology (laptop / tablet / mobile phone)
- Happy to travel on a regional / national basis as required (if applicable to your role)
We care about our colleagues here at SRL. As part of our commitment to maintaining a safe and productive work environment, we conduct comprehensive D&A (Drugs and Alcohol) testing for all new starters. This proactive measure ensures that we uphold our high standards of safety, compliance, and well-being for everyone in the workplace.
How to Apply
Please complete our application process for consideration. Our recruitment team will be in touch should you meet the requirements for the role you have applied to. If you’re interested in applying for the role, please click the green 'apply button' and send us your CV.
Customer Service Advisor employer: SRL Traffic Systems Limited
Contact Detail:
SRL Traffic Systems Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with SRL's products and services. Understanding the temporary traffic systems they offer, like portable signals and message boards, will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've successfully handled customer inquiries or complaints in the past. This will showcase your proactive attitude and problem-solving skills, which are crucial for this position.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since the role requires excellent communication, consider role-playing common customer scenarios with a friend to build your confidence and refine your responses.
✨Tip Number 4
Research the company culture at SRL. Understanding their commitment to diversity, equity, and inclusion can help you align your values with theirs, making you a more attractive candidate during the interview process.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your communication skills and any previous roles where you managed multiple tasks, as these are key for the Customer Service Advisor position.
Craft a Strong Cover Letter: Write a cover letter that showcases your proactive attitude and customer-focused approach. Mention specific examples of how you've resolved customer issues or improved service delivery in past roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency in MS Office and any experience within the hire industry. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Follow Application Instructions: Ensure you complete all required fields in the application form on our website. Double-check your contact information and upload your CV as specified to avoid any delays in the recruitment process.
How to prepare for a job interview at SRL Traffic Systems Limited
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Be prepared to demonstrate your verbal and written skills during the interview. You might be asked to role-play a customer interaction, so practice clear and concise responses.
✨Highlight Your Organisational Abilities
The role requires excellent organisational skills. Share examples from your past experiences where you successfully managed multiple tasks or prioritised effectively in a busy environment. This will show that you can handle the demands of the job.
✨Familiarise Yourself with the Company
Research SRL and their products, especially their temporary traffic systems. Understanding their mission and values will help you align your answers with what they are looking for in a candidate, demonstrating your genuine interest in the company.
✨Prepare for Customer Scenarios
Expect questions about how you would handle specific customer service situations. Think of examples where you've resolved complaints or provided exceptional service. This will illustrate your proactive and customer-focused approach.
