Customer Service Agent – Stansted Airport

You will be responsible for ensuring customer satisfaction by assisting customers in expediting the conclusion of their vehicle rental experience and making them feel valued while they wait.

As a Customer Service Returns Agent, you will be greeting customers as they return their rental car back to Stansted Airport.

In this role, you will secure vehicle keys from the customer upon return and confirm necessary documentation and checks are performed as needed.

Salary – £10.30ph plus £3 per vehicle damage check that is signed by the customer.

Responsibilities:

1. Put a smile on customers’ faces when you provide them with excellent service.
2. Ensure the car is ready for the next customer by inspecting and recording for new damages and checking petrol levels and mileage.
3. Greet all customers using prescribed, appropriate dialogue as they arrive at the dealership.
4. Remind customers to check for personal belongings.
5. Advise and review rental charges and provide an accurate receipt to the customer.
6. Provide information in a professional and courteous manner regarding transportation to the airport terminal.
7. Inquire about service satisfaction and document any dissatisfaction.
8. Discreetly check vehicles for damage on incoming vehicles and direct customers to the counter for completion of the damage/loss report.
9. Keep the car park organized for ease of access and traffic flow.
10. Understand the damage loss report reporting procedure.

Key Skills/Experience Needed:

1. Must have 6 months of customer service/sales experience.
2. Valid Driver’s License.
3. Willingness to work outdoors in weather conditions with moderate noise levels.
4. Basic computer skills (typing, data entry).

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