Customer Service Adviser- Motor Claims

Customer Service Adviser – Motor Claims

Direct Line Group invites applications for the Customer Service Adviser – Motor Claims role.

Starting salary of £24,570, increased based on skills and experience, plus additional benefits.

Contract and Hours

The standard full‑time contract is 37.5 hours per week, with shift patterns covering the following weekly operating hours:

• Monday to Friday: 08:00 – 21:00
• Saturday: 09:00 – 17:00
• Sunday: 10:00 – 17:00

What You’ll Be Doing

Handle calls from customers and suppliers, addressing queries and finding tailored claims solutions. Manage claims and guide customers through the often stressful process, providing empathetic and professional support. Make liability decisions, set clear customer expectations and assist them in getting back on the road quickly. The role evolves and offers opportunities to own the full claims process.

What You’ll Need

• Capable of thriving in a dynamic, fast‑moving environment while effectively managing multiple tasks and prioritising workload.
• A strong team player with a proactive attitude, eager to learn and support colleagues.
• Dedicated to providing outstanding customer service—someone who takes pride in high‑quality work and always puts the customer first.
• Comfortable handling digital and online tasks, with solid IT skills and previous experience using Microsoft Outlook and Word.
• Open to change and innovation, with a willingness to contribute ideas that enhance the customer experience.
• Contact centre experience is preferable.
• Having a valid driver’s licence and experience driving on UK roads would be beneficial but is not essential.

What You’ll Get

Excellent benefits designed to suit you as you need them:

• 9% employer‑contributed pension
• 50% off home, motor and pet insurance plus free Green Flag breakdown cover
• Optional Health and Dental insurance
• Generous holidays
• Buy‑as‑you‑earn share scheme
• Employee discounts and cashback
• Opportunity to apply to our customer service and data apprenticeship to develop skills for the future
• And many more

Ways of Working

Hybrid model: 2 days a week in the Glasgow office, with remaining days working from home.

Being Yourself

Direct Line Group is an equal‑opportunity employer and is committed to diversity and inclusion. We are proud to be one of the UK’s Top 50 Inclusive Employers. If you need adjustments to the recruitment process, please let our recruitment team know – we’ll support you.

This position is not eligible for a Skilled Worker visa; visa sponsorship is unavailable.

Direct Line Group recognises that the benefits go beyond finances and support the whole life of our employees.