Installation Technician

Overview

Purpose of the Job: To support the System Delivery Team Manager in the delivery of the product suite and simulator systems hardware and the day-to-day management of Customer Project and Support related installations. This is a key customer facing role, with high service quality and very positive end-user satisfaction as key drivers in all aspects of the job.

Key Duties And Responsibilities

A subject matter expert who provides and hands-on support to Project Management at Micro Nav Limited and customer sites. The expertise must cover all software and hardware configurations of the physical systems, as well as high competency of In-house created software.

Provision of specific system design, installation and acceptance technical services for bid documentation, to include the production of:

• Specific Bid documentation such as a bill of materials.
• System Schematics.
• Resource estimates.

Provision of specific system design, installation and acceptance technical services for the Project Management team, to include:

• Preparation and maintenance of Installation documentation to provide an accurate record of delivered Customer Systems.
• Procurement of hardware to meet project requirements.
• Installation scheduling to ensure that activities are completed to agreed schedules and within budget.
• Hardware setup, configuration and resolution of identified issues.
• Software installation and configuration.
• Subject matter expertise, first line response technical advice and fault resolution at Micro Nav and Customer sites.

Responsible for the packaging and preparation of hardware for shipping to Customer sites, to include the production of appropriate export documentation and liaison with the Freight Forwarder.

Provision of installation work at Customer or Supplier sites as a sole installer or as part of a team, ensuring that work is conducted in accordance with Micro Nav Quality Management System Processes and Procedures, as well as Health and Safety regulations.

Support the Bid team in the preparation, design, costing and scheduling as per bid requirements.

Support the Customer Services team in the return, repair or replace of faulty hardware from existing Customers and assist in the troubleshooting of Customer raised technical issues.

Responsible to ensure that site configuration documentation is accurate at the end of any phase of work conducted at customer locations.

Responsible for high quality handover to customer support when projects end.

To work in accordance with the Micro Nav Quality Management System.

To conduct System Delivery activities as directed by the System Delivery Team Manager.

Represent the company at Customer and Supplier sites as required.

Technical Requirements

• Good written, and presentation skills.
• Excellent verbal communication skills with the ability to support users of varying levels of proficiency.
• Proven relevant experience working in technical ICT.
• Experience and knowledge of Micro Nav Products (desirable but not required as training will be provided).
• Ability to work to ISO 9001 standards.
• Experience of installing and setting up computer hardware, networks, domain accounts, and of troubleshooting and rectifying user and hardware issues.
• Proficiency with Windows Operating Systems – both desktop (Windows 10/11) and server (Server 2018/2022 including roles) – and Microsoft Office 365 desktop applications.
• Understanding of the configuration and operation of server and networking infrastructure.
• Good understanding of hardware and software specifications.
• Internet proficient.
• Ability to travel to Customer sites within the UK and overseas.

Education and Experience

• A good standard of education within IT and experience in an IT-based environment.
• IT professional qualification (desirable not required).
• Experience and understanding of ICT issues – knowledge of operating systems, middleware, software, data management techniques, enabling the appraisal of software packages and related hardware and services.
• Custom Installation (CI) professional qualification (desirable not required).
• Experience and understanding of CI issues, knowledge of LAN and Mains backbone specifications (desirable not required).
• Experience in cable dressing, management, termination and cable limitations (desirable).
• Basic civil engineering skills (desirable not required).
• Experience in a customer-facing role.
• Experience of dealing with internal departments of mixed disciplines and personnel at all levels.
• Good standard verbal and written communication.
• Ability to manage time and work to tight deadlines.