Casualty Fraud Assistant File Handler

The Assistant File Handler will undertake a variety of mainly file handling tasks to support the team and main File Handlers. They will develop their skills to progress to manage a caseload of EL/PL fixed fee cases on behalf of a number of insurance clients. The role requires a forensic and analytical approach to the issues together with experience and/or appreciation of the documents and evidence required in these types of cases. Once the Assistant File Handler is competent to handle their own cases, the work type likely to feature in the case load are Pre-action disclosure files, Infant Approval Hearings and MOJ Stage 3 files. These will be handled on a Non-Delegated Authority basis. 

Key Accountabilities

Duties as an Assistant to File Handlers in the team

• Dealing with disclosure
• Reviewing evidence (including medical / personnel records)
• Conducting investigations with Insured’s / obtaining witness statements
• Liaising with parties involved in claims including the insured, Claimant Solicitors and witnesses
• Instructing Counsel / Experts
• Attending conferences and Trials with Counsel and note taking
• Dealing with routine correspondence
• Reviewing quantum 
• Drafting Tomlin Orders and Consent Orders
• Draft Cost schedules
• Dealing with general or straightforward queries
• Telephone chasing activities
• Filing out Allocation Questionnaires and witness summon

Experience, Skills and Qualifications

Essential

• Some legal work experience
• Self-confident with good telephone and communication skills with people at all levels inside and outside the business
• An ability to organise and prioritise tasks using initiative
• Calm under pressure with the ability to re-prioritise and delegate effectively when required
• An ability to maintain attention to detail when dealing with repetitive tasks
• Good Literacy and IT skills
• Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met
• Ability to work effectively within the Keoghs Shared Behaviour framework
• Contributes actively to an environment in which colleagues work cooperatively with each other.
• Ability to meet performance targets
• Positive, confident and enthusiastic
• Excellent listening, verbal and written communication skills
• Good client care skills and evidence of working to client guidelines on a delegated basis
• Ability to prioritise work, keep to deadlines and work under pressure
• High level of analytical skills

Desirable

• Legal Education- ILEX, LPC or equivalent work experience
• Experience of handling a caseload of EL/PL files would be advantageous.
• Previous litigation experience.
• Good advocacy skills.

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation