Customer Liaison Officer

Job Title: Customer Liaison Officer

Location: Croydon

Contract: 12-month fixed contract

Salary: Up to £29,988.00 per annum, including Car Allowance or a commercial vehicle

About the Role

We are seeking a dedicated Customer Liaison Officer to support our Croydon contract. Your role will be to deliver exceptional customer service and contribute to social value activities in our communities.

Key Responsibilities

• Work closely with the Customer Success Manager and contract lead to enhance customer experience, engagement, and social impact.
• Provide front-line customer service and training, acting as a Mears brand ambassador.
• Support social value activities and ensure effective communication with customers.
• Handle customer complaints professionally and resolve issues efficiently.
• Coordinate customer engagement initiatives across multiple channels.
• Manage customer appointments and relationships, ensuring timeliness and quality.

Person Specification

• Previous experience in customer service
• IT literate with excellent communication skills
• Customer-focused with the ability to build relationships
• Full driving license and ability to manage time effectively
• Strong influencing and negotiation skills
• Experience in social housing is desirable

Benefits & Opportunities

• Competitive salary and company vehicle
• Great benefits including holiday purchase and long service recognition
• Opportunities for career progression
• Additional benefits: maternity/paternity leave, annual leave, sick pay, wellbeing programs, volunteering days, Sharesave scheme, discounts through Mears Rewards

Additional Information

All roles require eligibility to work in the UK. A valid driving license is necessary for driving a Mears vehicle. DBS/Security checks are mandatory before employment.

To apply, contact: Laura Bourne. We are committed to diversity, inclusion, and supporting veterans and social mobility initiatives.

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