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For Companies At a Glance
- Tasks: Support customers in independent living and manage tenancies effectively.
- Company: Accent Group Ltd is dedicated to providing safe, affordable homes for families across the UK.
- Benefits: Enjoy 28 days holiday, gym discounts, and a day for volunteering.
- Why this job: Make a real difference in people's lives while building community connections.
- Qualifications: Experience in housing management and a CIH Level 3 Certificate in Housing preferred.
- Other info: Part-time role with flexible hours, perfect for students or those seeking meaningful work.
The predicted salary is between 19800 - 22100 £ per year.
A place to create moments that matter
Salary: £33,130 per annum, pro rata (including regional uplift)
Location: Ballard Court, Camberley (100% onsite)
Permanent, part time, 17.5 hours per week minimum between 9am-5pm, Monday - Friday
Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.
For a career that means more and makes a meaningful impact on society, this is the place to be.
About The Role
Always motivated to achieve brilliant standards of service, our Specialist Housing Partners (Independent Living Housing Officer) are a visible presence in their schemes, ensuring the effective management of tenancies. This involves working closely with the allocations and lettings team to onboard new customers. Moving into a new scheme is an important life experience and your role will have a positive influence on our customer journey as you’ll be supporting customers to maintain their independence for as long as possible. You’ll play a key role in encouraging resident engagement throughout their tenure in the scheme by building a sense of community.
Sometimes things don’t always go to plan, so you’ll also support customers to manage their rent accounts including service charges (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. This is a role where you can make a real difference in helping our customers live independently for as long as possible. You’ll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day.
Salary
The Specialist Housing Partner (Independent Living Housing Officer) spot salary is £29,580 per annum, pro rata for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. Plus a regional uplift of £3,550 per annum, pro rata.
About You
You’ll need experience in delivering housing management services, along with a solid understanding of tenancy management. Ideally, you’ll have a CIH Level 3 Certificate in Housing or be willing to work towards obtaining it. You should have a proven track record in managing anti-social behaviour and a strong knowledge of rent collection processes and the legal frameworks around income recovery. With a passion for delivering a first-class customer experience, you’ll thrive on challenges and be focused on achieving positive outcomes for customers while maintaining accuracy and high performance.
Successful candidates will be subject to a DBS check.
A place to build a future
We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment and take your career in different directions. We also support your health and wellbeing with 28 days of holiday - plus the opportunity to purchase more - access to an online GP, gym discounts and a day to spend volunteering for a cause that matters to you.
If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
If you have any queries about the role, please email: PeopleServices@accentgroup.org.
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. We are excited about our future and if you are too, we’d love to hear from you.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Specialist Housing Partner (Independent Living Housing Officer) employer: Accent Group Ltd
Contact Detail:
Accent Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Housing Partner (Independent Living Housing Officer)
✨Tip Number 1
Familiarise yourself with the specific challenges faced by independent living tenants. Understanding their needs and concerns will help you demonstrate your empathy and commitment during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in independent living. Attend local housing events or join relevant online forums to gain insights and make connections that could benefit your application.
✨Tip Number 3
Research Accent Group Ltd thoroughly. Knowing their values, mission, and recent initiatives will allow you to tailor your conversations and show how your personal goals align with theirs.
✨Tip Number 4
Prepare examples from your past experiences that highlight your skills in tenancy management and conflict resolution. Being ready to discuss these scenarios will showcase your capability to handle the responsibilities of the role effectively.
We think you need these skills to ace Specialist Housing Partner (Independent Living Housing Officer)
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements for the Specialist Housing Partner position. Tailor your application to highlight how your experience aligns with these aspects.
Highlight Relevant Experience: Make sure to emphasise any previous experience in housing management, tenancy management, or customer service. Use specific examples that demonstrate your ability to handle anti-social behaviour and manage rent accounts effectively.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are passionate about helping others maintain their independence. Mention your understanding of the housing crisis and how you can contribute positively to the community.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Accent Group Ltd
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Specialist Housing Partner. Be prepared to discuss how your experience aligns with their needs, especially in tenancy management and customer engagement.
✨Showcase Your Experience
Highlight your previous experience in housing management and any relevant qualifications, such as the CIH Level 3 Certificate in Housing. Be ready to provide specific examples of how you've successfully managed anti-social behaviour or resolved tenant issues.
✨Demonstrate Customer Focus
Since this role is centred around providing excellent customer service, prepare to discuss how you have previously ensured a positive experience for customers. Think of examples where you went above and beyond to support residents in maintaining their independence.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might ask about their approach to community engagement or how they measure success in this position.
