Quality Customer Liaison (Bentley)

The POLYTEC GROUP is a leading developer and manufacturer of high-quality plastic parts, with over 3,600 employees worldwide. The Austria-based company is a full-service provider in the field of injection moulding, a specialist in fibre-reinforced plastics and a manufacturer of original accessory parts made of plastic and stainless steel.

We put our maxim PASSION CREATES INNOVATION into practice with absolute conviction and with such success that we are now enlarging our team. Therefore, we are looking for an employee (m/f/d) who is able to start work as a

Quality Customer Liaison (Bentley)

Ref.-Nr. 5749

ENTRY DATE as of now

LOCATION Crewe Based

EXTENT OF EMPLOYMENT full-time

Based at customer assembly plant, to act as key customer contact for any quality concerns and act as interface between manufacturing plants to provide feedback of these issues. Also, to support with any issues relating to delivery/sequencing.

Responsibilities

• Liase with customer Quality Engineers/Technicians to understand concerns and where appropriate, locally act on concerns or feedback concern to PCSB for resolution.
• Identification of quality concerns and where appropriate, negotiate acceptance or arrange for quarantine, return or rework of parts.
• Ability to recognize and define defects and to feedback information to manufacturing plant for corrective actions.
• Understand quality boundary standards, including colour match standards and where necessary, train/appraise others in their use and implementation eg: customer personnel such as production line, inspector associates etc.,
• Support 8D corrective action investigations into related quality concerns.
• Generate reports for any stock sorts of containment actions.
• Support customer PCPA type meetings where appropriate.
• Assist in any delivery/sequence issues and feed back to PCSH Logistics/Planning Departments.
• Provide daily reporting in agreed format back to PCSB.

Qualifications

• Ability to work as part of a team or on own initiative
• Ability to work to deadlines
• Excellent attention to detail
• A client focused approach to service delivery
• Excellent communication skills
• Competent IT skills

Offer

An exciting employment in a dynamic industry, multifaceted challenges as well as both personal and professional development opportunities in a collegial working atmosphere. We also offer adequate remuneration in line with your realisation abilities and initiative level.