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For Companies At a Glance
- Tasks: Assist students with tuition fee payments and manage installment plans.
- Company: QA Higher Education provides accessible higher education with partner universities.
- Benefits: Enjoy continuous learning opportunities and a supportive work environment.
- Why this job: Join a dynamic team focused on student success and personal growth.
- Qualifications: Customer-focused, good IT skills, and strong attention to detail required.
- Other info: Permanent role based in London, Monday to Friday hours.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Customer Support Administrator - Income Team role at QA Higher Education.
Vacancy details:
- Contract type: Permanent
- Location: London Campus, QA Higher Education
- Working hours: Monday to Friday 8.30am-5pm OR 9am-5.30pm
Role overview:
Are you a customer-focused administrator experienced in handling high volumes of calls and face-to-face customer interactions? Are you seeking a new challenge within a busy and growing student income team? You might be an experienced call centre worker, customer service representative, or a recent graduate looking for your first corporate role.
Your responsibilities:
- Assist students via phone, email, and in-person with tuition fee payments and grant queries.
- Manage installment plans, ensure timely payments, handle change of circumstances requests, support credit control functions, and maintain accurate sales ledger records.
- Build strong relationships with students to guide them on tuition fee payments.
Requirements:
- Customer-focused with good IT skills.
- Strong literacy and numeracy skills.
- Ability to work under pressure.
- Attention to detail and a methodical approach.
Development opportunities:
QA prioritizes continuous learning and development, offering pathways to achieve your career goals.
About QA Higher Education:
Providing access to outstanding higher education for everyone, working with partner universities offering courses from foundation to postgraduate levels in various subject areas.
How to apply:
Click the apply button to submit your application.
Equal Opportunities:
QA Higher Education is an inclusive employer committed to diversity and equal opportunity. We look forward to hearing from you!
Customer Support Administrator - Income Team employer: QA Higher Education I.T. Conference 2018
Contact Detail:
QA Higher Education I.T. Conference 2018 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator - Income Team
✨Tip Number 1
Familiarise yourself with the specific services and support offered by QA Higher Education. Understanding their tuition fee processes and student support systems will help you engage more effectively during interviews.
✨Tip Number 2
Prepare to demonstrate your customer service skills through real-life examples. Think of situations where you've successfully resolved issues or built relationships, as this role heavily relies on strong interpersonal skills.
✨Tip Number 3
Research common challenges faced in customer support roles, especially in education. Being able to discuss these challenges and how you would address them can set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for continuous learning and development. Since QA prioritises growth, expressing your eagerness to learn and advance within the company can make a positive impression.
We think you need these skills to ace Customer Support Administrator - Income Team
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Support Administrator position. Tailor your application to highlight relevant experience in customer service and administration.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you handled high volumes of calls or face-to-face interactions. Use specific examples to demonstrate your customer-focused approach and problem-solving skills.
Showcase Your Skills: Make sure to mention your IT skills, literacy, and numeracy abilities in your application. Provide examples of how you've used these skills in past roles, especially in managing payments or maintaining records.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you're a great fit for the role. Mention your enthusiasm for working in a busy environment and your commitment to supporting students with their tuition fee queries.
How to prepare for a job interview at QA Higher Education I.T. Conference 2018
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer interactions, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you successfully resolved issues or built strong relationships with customers.
✨Demonstrate Your IT Proficiency
As a Customer Support Administrator, you'll need good IT skills. Familiarise yourself with common software used in customer support roles and be ready to discuss how you've used technology to improve efficiency in past positions.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing a difficult customer or processing a payment issue. Practising these scenarios can help you articulate your thought process and problem-solving abilities.
✨Emphasise Attention to Detail
This role requires a methodical approach and attention to detail. Be ready to provide examples of how you've maintained accuracy in your work, whether it's through managing records or ensuring timely payments.
