Boutique Store Manager

Are you passionate about luxury perfumes and exceptional customer experiences? We are looking for a talented Boutique Store Manager who has the vision and drive to lead our new flagship boutique store. Our flagship boutique store is a haven for perfume enthusiasts, so in this role, you’ll create an incredible and memorable shopping experience, foster strong supplier relationships, and drive the store's success. Your leadership will inspire a dedicated team to deliver unparalleled service and achieve outstanding results.

Contracted hours: 37.5 hours per week

Contract type: Permanent contract

Pay rate: Up to £37,000.00 per annum

What You’ll Do:

• Establish our store as a premier shopping destination, delivering best-in-class customer service and creating personalised touches that make each customer interaction memorable.
• Maximise opportunities to convert customers to niche and luxury products, elevating their shopping experience.
• Collaborate with suppliers to host in-store events that boost brand awareness and customer interaction.
• Motivate and engage your team to achieve excellence, developing and retaining top talent by overseeing all aspects of training, performance, and development.
• Bring brands and perfumes to life through captivating storytelling and presentation.
• Actively seek customer feedback to achieve outstanding Trust Pilot and Customer Love Scores.
• Champion the customer loyalty program to enhance engagement and foster lasting relationships.
• Take full accountability for achieving the store’s sales targets and key performance indicators (KPIs), maximising profitability without compromising on quality.

What You’ll Bring:

• Proven track record of leading a flagship store to success through exceptional sales performance and people management.
• Strategic vision and commercial acumen to provide valuable guidance on how to evolve the boutique store.
• Strong motivation to deliver a fantastic customer experience with every interaction.
• Extensive knowledge and experience working with brands and suppliers, particularly within niche and luxury environments.
• Expertise in leading, coaching, and engaging a high-performing team with great communication skills.
• Embrace technology and drive innovation within the store demonstrating a growth mindset.
• Fragrance Foundation qualification (or willingness to complete it as part of the role).

What You’ll Gain:

• Opportunity to lead and shape the future of The Perfume Shop Boutique store, working with a diverse range of luxury and niche perfume brands.
• 30 days of annual leave per year (including bank holidays) rising with service.
• Commission based on sales across the Golden Quarter, plus an annual KPI based bonus!
• 20% discount off at The Perfume Shop, plus discounts at Superdrug and 3 Mobile.
• Access to Wagestream, to support your financial wellbeing needs.
• Employee Assistance Programme through the Retail Trust, supporting your wellbeing.
• Professional development and career growth opportunities, with continuous learning and training to ensure you are always developing.

The Perfume Shop is an equal opportunity employer that is committed to supporting diversity and inclusion within our work environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.