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For Companies At a Glance
- Tasks: Manage operations for hotel business development and optimise processes.
- Company: Trip.com Group is a leading global travel service provider with a diverse portfolio.
- Benefits: Enjoy flexible work arrangements, career growth opportunities, and fun team events.
- Why this job: Join a dynamic team that values inclusivity and personal growth while making a global impact.
- Qualifications: 3+ years in operations management, preferably in travel; strong analytical skills required.
- Other info: Internal transfers encouraged for a global career path.
The predicted salary is between 32000 - 42000 £ per year.
About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
The Role
The Operations Executive will play a crucial role in ensuring the smooth and efficient operation of our hotel business development in Europe. This position involves coordinating with various departments, optimizing operational processes, and enhancing the overall team efficiency.
In this Role, your main responsibilities will be:
- Operational Management:
- Implement and maintain standard operating procedures (SOPs) to enhance efficiency.
- Collaborate with relevant teams to resolve any operational issues promptly.
- Monitor daily operational data to ensure seamless performance.
- Work closely with the product team to integrate new features and improvements.
- Analyze current operational processes and identify areas for improvement.
- Prepare regular reports on operational performance and present findings to senior management.
- Collect and analyze data to track performance metrics and identify trends.
- Create and deliver engaging training materials, such as manuals, e-learning modules, and offsite sessions.
- Design and develop comprehensive training programs tailored to BD team of all our products and procedures.
- Collaborate with team leaders to identify training needs and skill gaps.
- Conduct regular assessments to evaluate the effectiveness of training programs and make necessary adjustments.
What you’ll Need to Succeed:
- Minimum of 3 years, proven experience in operations management, preferably within the travel or hospitality industry.
- Ability to work collaboratively in a fast-paced environment.
- Proficiency in data analysis tools and software.
- Excellent communication and interpersonal abilities.
- Related experience in international business is preferred.
- Strong analytical and problem-solving skills.
- Bachelor's degree in Business Administration, Hospitality Management, or a related field.
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it’s a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
- Internal transfer is encouraged, and global job rotation program enables you to pursue a global career path and make global impact.
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangements.
- Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Find out more job opportunities at https://careers.trip.com
Operation Executive, Europe employer: Trip.com Group
Contact Detail:
Trip.com Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operation Executive, Europe
✨Tip Number 1
Familiarise yourself with Trip.com Group's operations and values. Understanding their approach to customer service and operational efficiency will help you align your answers during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Network with current or former employees of Trip.com Group on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your operational management skills. Highlight instances where you've successfully implemented SOPs or optimised processes, as these are key responsibilities for the Operations Executive role.
✨Tip Number 4
Stay updated on industry trends in travel and hospitality. Being knowledgeable about current challenges and innovations in the sector will allow you to speak confidently about how you can contribute to Trip.com Group's success.
We think you need these skills to ace Operation Executive, Europe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, especially within the travel or hospitality industry. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the travel industry and your understanding of Trip.com Group's mission. Mention specific examples of how your skills in data analysis and process optimisation can contribute to their operational success.
Showcase Your Analytical Skills: In your application, provide examples of how you've used data analysis tools in previous roles. Highlight any reports or metrics you've developed that improved operational performance, as this is a key responsibility of the role.
Highlight Training Experience: If you have experience in developing training programs or materials, be sure to include this in your application. Discuss how you assessed training needs and the impact of your training on team performance, as this aligns with the role's responsibilities.
How to prepare for a job interview at Trip.com Group
✨Understand the Company Culture
Before your interview, take some time to research Trip.com Group's culture and values. Understanding their commitment to customer service and teamwork will help you align your answers with what they value most.
✨Showcase Your Operational Experience
Be prepared to discuss your previous experience in operations management, especially within the travel or hospitality industry. Highlight specific examples where you improved processes or resolved operational issues.
✨Demonstrate Data Analysis Skills
Since the role involves data analysis, be ready to talk about the tools and software you’ve used in the past. Share examples of how you've used data to track performance metrics and make informed decisions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to work under pressure. Prepare scenarios from your past experiences where you successfully navigated challenges, particularly in a fast-paced environment.
