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- Tasks: Manage daily operations, ensuring health and safety compliance and high customer service standards.
- Company: Join a leading over-50s inclusive jobs board in the vibrant West End of London.
- Benefits: Enjoy a collaborative work environment with opportunities for professional development and training.
- Why this job: Be part of a dynamic team, making a real impact on property management and tenant satisfaction.
- Qualifications: Degree level education, facilities management experience, and strong communication skills required.
- Other info: Ideal for those passionate about customer service and building management.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Role Purpose
Manage the day-to-day operational activities in line with health and safety, environmental, company procedures, legislative requirements, budgetary costs, and client/tenant requirements, ensuring high customer service standards and key performance indicators are met.
Role Specific Particulars
The property is a medium-sized premises located in the West End of London. The successful candidate will be part of a site team comprising Security, Maintenance, and Cleaning service providers, playing an essential role for the property, colleagues, clients, and occupiers.
Key Responsibilities
- Commercial: Prepare, control, and monitor the service charge budget according to the client's agreement and timelines, in collaboration with the Senior Facilities Manager. Prepare management reports as needed.
- Compliance: Ensure health and safety compliance, including regular audits, fire drills, evacuations, and updating emergency plans and site maps. Manage risk proactively and ensure insurance compliance for public and statutory bodies. Develop and review annually a Crisis Management plan. Assist with external contract procurement, ensuring adherence to company policies. Maintain management records such as asset registers, emergency plans, and plant testing documentation. Liaise with local authorities as appropriate. Perform any other duties aligned with business needs.
- Customer Service and Quality: Maintain the building's fabric to a high standard, including planned maintenance and overseeing contractor works. Develop and sustain excellent occupier relationships, ensuring high service standards and attending tenant meetings. Review contractor work regularly to ensure contractual standards are met.
- People Management: Manage on-site CBREMS personnel, ensuring proper training. Conduct performance reviews and set SMART objectives.
Person Specification/Requirements
- Degree level education or equivalent.
- Experience in facilities management, including managing personnel and service agreements.
- Technical knowledge of premises management.
- Excellent customer service, interpersonal, and communication skills.
- Understanding of Health and Safety legislation and environmental requirements.
- Proficient in IT and industry-specific applications.
- Ability to work independently and under pressure.
- IOSH qualification.
- IWFM qualification preferred.
Building Manager - The Ribbon, London employer: CBRE
Contact Detail:
CBRE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Building Manager - The Ribbon, London
✨Tip Number 1
Familiarise yourself with the specific health and safety regulations relevant to facilities management in the UK. Understanding these laws will not only help you in interviews but also demonstrate your commitment to compliance and safety.
✨Tip Number 2
Network with professionals in the facilities management sector, especially those who have experience in managing properties similar to The Ribbon. Attend industry events or join online forums to gain insights and make valuable connections.
✨Tip Number 3
Prepare to discuss your experience with budget management and service charge preparation. Be ready to provide examples of how you've successfully managed budgets in previous roles, as this is a key responsibility for the Building Manager position.
✨Tip Number 4
Showcase your customer service skills by preparing examples of how you've built and maintained relationships with clients or tenants in past roles. This will highlight your ability to meet high service standards, which is crucial for this job.
We think you need these skills to ace Building Manager - The Ribbon, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management and customer service. Emphasise any specific achievements related to budget control, compliance, and team management that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities outlined in the job description. Use specific examples from your past experience to demonstrate how you meet the requirements, particularly in health and safety compliance and managing service agreements.
Showcase Your Qualifications: Clearly list your qualifications, such as your degree and any relevant certifications like IOSH or IWFM. Highlight your technical knowledge of premises management and any IT skills that are pertinent to the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Building Manager role.
How to prepare for a job interview at CBRE
✨Know Your Responsibilities
Familiarise yourself with the key responsibilities of a Building Manager, especially those related to health and safety compliance and customer service. Be prepared to discuss how your previous experience aligns with these duties.
✨Demonstrate Your Technical Knowledge
Highlight your technical knowledge of premises management during the interview. Be ready to provide examples of how you've successfully managed facilities in the past, particularly in relation to budget control and compliance.
✨Showcase Your People Skills
As a Building Manager, you'll be working closely with various teams and tenants. Prepare to discuss your interpersonal skills and how you've built strong relationships in previous roles. Consider sharing specific instances where you resolved conflicts or improved tenant satisfaction.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and crisis management skills. Think about potential challenges you might face in this role and how you would address them, particularly regarding health and safety audits or contractor management.
