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- Tasks: Support engineers in commissioning Smart meter equipment and resolve issues remotely.
- Company: Join SMS, a leader in innovative energy solutions for a sustainable future.
- Benefits: Enjoy 25 holiday days, hybrid work options, health plans, and life insurance.
- Why this job: Be part of a green tech team making a real impact on the UK's energy system.
- Qualifications: Confident communication skills; utilities experience is a plus but not essential.
- Other info: Training provided in Doncaster; interviews held in person.
The predicted salary is between 28800 - 43200 £ per year.
Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.
What's in it for you?
- 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
- Hybrid working options.
- Enhanced Maternity leave. Paternity and Adoption leave.
- 24/7 free and confidential employee assistance service.
- Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
- Life Insurance (4 x annual salary)
- Pension matching scheme (up to 5% of salary)
- Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.
What's the role?
As the site support advisor your role plays a key part in ensuring SMS Smart products are commissioned and functioning Smart assets by supporting our engineer network and carrying out remote activities. Helping SMS deliver our Smart products, the role is at the heart of delivering our customer experience to end consumers. The job is key to ensuring that SMS Smart assets are fully functioning, supplying our customers with fully operational Smart technology whilst reducing the risk of removal and unnecessary site visits.
You will report into one of our Site Support Team Leaders and will involve liaising with internal colleagues across multiple departments as well as speaking to end consumers and SMS partners such as Energy Suppliers. This is a great opportunity for you to work in a developing, agile team working with green technologies, contributing to SMS NetZero targets.
You will be working 40 hours per week, Monday to Friday 8am to 4pm. Training will be 1 -2 weeks in our Doncaster Office. Please note that interviews will be held in person at our Doncaster Office.
Key responsibilities:
- Support the SMS field workforce in commissioning Smart meter equipment over the phone and digitally.
- Provide best advice to engineers based on knowledge-based tools and materials.
- Remotely commission Smart products during and post installation.
- Working exception reports to resolve issues and avoid unnecessary site visits.
- Speaking to end consumers to remotely commission smart meter equipment.
- Liaising with Energy Suppliers to escalate and resolve issues.
- Work closely with site support advisors and team leaders to share best practice.
- Build and maintain strong relationships with internal and external stakeholders.
- Any other duties as required.
To be considered for this role, we would love you to have:
- Utilities and SMETS2 Smart metering experience (desirable but not essential)
- Confident communicating over the phone or electronically
- An ability to learn new systems and processes quickly
- Natural ability to problem solve, react, and resolve issues.
Site Support Assistant employer: SMS Plc
Contact Detail:
SMS Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Support Assistant
✨Tip Number 1
Familiarise yourself with Smart metering technology and the utilities sector. Understanding the basics of how Smart meters work and their role in energy efficiency will give you an edge during discussions with interviewers.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves liaising with engineers and end consumers, being able to convey information clearly and confidently is crucial.
✨Tip Number 3
Showcase your problem-solving abilities. Prepare examples from past experiences where you've successfully resolved issues or improved processes, as this will demonstrate your capability to handle challenges in the role.
✨Tip Number 4
Network with current or former employees of SMS if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview.
We think you need these skills to ace Site Support Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of Site Support Assistant.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in utilities or customer support roles. Use bullet points for clarity and focus on achievements that demonstrate your problem-solving abilities.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company’s mission towards sustainable energy. Mention specific examples from your past experiences that showcase your communication skills and ability to work in a team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at SMS Plc
✨Know Your Smart Meter Basics
Familiarise yourself with the fundamentals of smart metering and the SMETS2 standards. Being able to discuss these topics confidently will show your understanding of the role and its importance in the energy sector.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully resolved issues in previous roles. This is crucial for a Site Support Assistant, as you'll need to think on your feet and provide solutions over the phone.
✨Practice Clear Communication
Since the role involves liaising with engineers and consumers, practice articulating your thoughts clearly and concisely. Consider doing mock interviews to enhance your verbal communication skills.
✨Show Enthusiasm for Green Technologies
Express your passion for sustainability and green technologies during the interview. This aligns with the company's mission and demonstrates that you're genuinely interested in contributing to their NetZero targets.
