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- Tasks: Assist customers with vehicle services and track progress in a dynamic workshop environment.
- Company: Join The Solution Automotive Recruitment, a trusted name in the UK Motor Trade since 1999.
- Benefits: Enjoy uncapped bonuses, flexible hours, 30 days leave, and discounts on vehicle services.
- Why this job: Be part of a supportive team with clear growth opportunities and ongoing training.
- Qualifications: Customer service experience preferred; automotive knowledge is a plus but not essential.
- Other info: Work-life balance with part-time options and a birthday day off!
The predicted salary is between 33600 - 42000 £ per year.
Franchised Motor Dealership
Salary: Basic of £28,000 + bonuses of up to £1500 per month
Hours: Monday to Friday - 8.00am to 4.30pm/8.30am to 5.00pm/9.00am to 5.30pm. Saturdays 8.30am to 12.30pm (1 in 3)
The Job: This is a customer-focused role. You will be providing a professional service to customers whilst their vehicle is with the client and tracking its progress through the workshops. Liaising with colleagues within the workshop and parts department. Providing customers with additional work requirements and costs. Scheduling and recording work whilst maintaining an efficient and courteous manner.
In the Service Advisor role, you will provide exceptional administrative support to the aftersales team by assisting with file auditing, booking services, preparing orders, invoicing, and registering new cars.
About You: You will be a team player with experience within a customer-focused role, preferably within the automotive or high-end industry, but not essential. You will have a flexible and proactive approach with excellent time management and administrative skills.
Benefits:
- Competitive Uncapped Bonus Scheme
- 30 days annual leave (including Bank Holidays)
- Additional day off for your birthday
- Flexible working opportunities - part-time and job share options
- Contributory Pension Scheme
- Free Eyecare Vouchers
- Life Assurance - 3x your base salary
- Employee Assistance Program - 24/7 helpline and mental health support
- Access to discounts and rewards platform - including gym memberships and retailer offers
- Branded uniform
- Discounts on vehicle purchases, parts, servicing, and MOTs
- Ongoing training and development - brand-specific and in-house programs
- Clear opportunities for career growth within a company that values your development.
If this sounds like you, we would love to hear from you. Please apply with an up-to-date CV, and we will be in touch to discuss your application further.
Service Advisor employer: Institute of the Motor Industry. limited
Contact Detail:
Institute of the Motor Industry. limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry, especially the specific dealership you're applying to. Understanding their brand, values, and customer service approach will help you tailor your conversations during interviews.
✨Tip Number 2
Network with current or former employees of the dealership. They can provide valuable insights into the company culture and expectations, which can give you an edge in your discussions.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Think of specific examples where you went above and beyond for a customer, as this role is heavily focused on providing exceptional service.
✨Tip Number 4
Showcase your organisational skills by discussing how you manage multiple tasks effectively. As a Service Advisor, you'll need to juggle various responsibilities, so demonstrating your time management abilities will be crucial.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in the automotive or high-end industry. Use specific examples that demonstrate your skills in communication and time management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Service Advisor role. Mention why you are interested in this position and how your background aligns with the job requirements. Be sure to express your customer-focused approach.
Highlight Relevant Skills: In your application, emphasise skills such as administrative support, file auditing, and scheduling. These are crucial for the role and will show that you understand the responsibilities involved.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Institute of the Motor Industry. limited
✨Know the Company
Before your interview, take some time to research the company you're applying to. Understand their values, mission, and the specific services they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Demonstrate Customer Focus
As a Service Advisor, your role is heavily customer-oriented. Be prepared to share examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations and ensured customer satisfaction.
✨Showcase Your Administrative Skills
Since the role involves a lot of administrative tasks, be ready to discuss your organisational skills. Mention any relevant experience with scheduling, invoicing, or file management, and how you ensure accuracy and efficiency in your work.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions. This shows your interest in the role and helps you determine if the company is the right fit for you. Consider asking about the team dynamics, training opportunities, or what success looks like in this position.
