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- Tasks: Assist in providing an accessible service and handle customer queries efficiently.
- Company: Join Brook Street, partnering with the Ministry of Justice to make a difference in the public sector.
- Benefits: Enjoy hybrid working after training, competitive pay, and valuable experience.
- Why this job: Gain essential skills in communication and time management while supporting the community.
- Qualifications: No specific qualifications required; just bring your confidence and tech-savviness!
- Other info: Temporary role for 4 months with opportunities for veterans and candidates with disabilities.
Location: Loughborough LE11 2TW
Hybrid working: after training period of up to 7 weeks
Hourly rate: £12.36 per hour, increasing to £12.53 per hour after 12 weeks
Working Days/Hours: 37 hours per week between 9am - 5pm
Contract: This is a temporary position estimated to run for 4 months.
This role offers valuable experience working within the Public Sector.
Experience Needed/Desired:
- Dealing with customers
- Clear and understandable communication
- Time management
- Confident with technology
- Ability to handle difficult customers
- Proactive thinking
Responsibilities:
- Provide an accessible and inclusive service to service users (public and professional)
- Signposting and guidance
- Providing information to resolve queries
- Processing and updating high-volume case details accurately and efficiently
- Addressing short-term needs of service users
- Handling queries via phone, email, and webchat
Clearance Level: Basic DBS + BPPS
Additional Clearance: Candidates with periods of 6 months or longer outside the UK in the last 5 years will need to provide an overseas police check, which is the candidate's responsibility.
Brook Street supports the Armed Forces Covenant and guarantees to interview all veterans or spouses/partners of military personnel who meet the essential criteria.
As a Disability Confident Leader with the Gold Award from the Defence Employer Recognition Scheme, Brook Street guarantees an interview with a PSR Sourcer for eligible candidates.
If you identify as a candidate with a disability or as a veteran/spouse of military personnel and meet the criteria, please reach out via the Brook Street website to register your interest. We are committed to engaging with you.
In cases of high volume of military candidates meeting the criteria, the best candidates will be selected for interviews.
Admin Officer (AO) - Band E employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Officer (AO) - Band E
✨Tip Number 1
Familiarise yourself with the Ministry of Justice's values and mission. Understanding their goals will help you align your responses during interviews and demonstrate that you're a good fit for the role.
✨Tip Number 2
Practice your communication skills, especially in handling difficult customers. Role-playing scenarios can help you feel more confident and prepared to address any challenges that may arise in the position.
✨Tip Number 3
Brush up on your time management techniques. Being able to efficiently manage your workload is crucial in this role, so consider using tools or methods that help you prioritise tasks effectively.
✨Tip Number 4
Get comfortable with technology and the specific software used in administrative roles. Familiarity with common office applications and case management systems will give you an edge in the application process.
We think you need these skills to ace Admin Officer (AO) - Band E
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Admin Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service, communication, and time management. Use bullet points for clarity and include specific examples of your achievements.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Mention your ability to handle difficult customers and provide examples of your proactive thinking in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Brook Street
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of an Admin Officer. Familiarise yourself with the skills required, such as clear communication and time management, so you can demonstrate how your experience aligns with these needs.
✨Prepare for Customer Interaction
Since the role involves dealing with customers and handling queries, think of examples from your past experiences where you've successfully managed difficult situations or provided excellent service. Be ready to discuss these during the interview.
✨Showcase Your Tech Skills
As the position requires confidence with technology, be prepared to talk about any relevant software or tools you’ve used in previous roles. If possible, mention specific instances where your tech skills helped improve efficiency or resolve issues.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the organisation. Inquire about the team dynamics, training opportunities, or how success is measured in this position to leave a positive impression.
