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For Companies At a Glance
- Tasks: Handle customer calls and admin tasks while delivering excellent service.
- Company: Join MTrec Commercial, a market leader with a friendly team culture.
- Benefits: Enjoy training opportunities, easy access to offices, and an immediate start.
- Why this job: Be part of an award-winning team and make a real impact on customer satisfaction.
- Qualifications: Previous customer service experience and a positive, motivated attitude are essential.
- Other info: This is an entry-level, temporary position located just north of Newcastle city centre.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Customer Service Representative role at Denise La Grassa.
Rewards and Benefits on offer:
- The opportunity to work with an award-winning team who are at the pinnacle of their industry.
- Incredibly friendly team working environment.
- Training and Development opportunities.
- Easily Accessible offices.
- Immediate Start Date.
The Company you will be working for:
MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to recruit a motivated and attentive customer service advisor. The company are ideally situated just north of Newcastle city centre and have excellent links to public transport.
The Role you will be doing:
- Taking inbound customer service calls.
- Handling a range of administration tasks.
- Delivering a great customer experience for customers both via email and on the telephone.
- First contact resolution of customers and clients queries, requests, orders and complaints.
- Provide support to the team.
About you:
- Previous customer service experience.
- Positive and motivated attitude to work.
- Desire to succeed and develop.
- Customer focused and attentive.
Seniority level: Entry level
Employment type: Temporary
Job function: Customer Service
Industries: Administrative and Support Services
Customer Service Representative employer: Deniselagrassa
Contact Detail:
Deniselagrassa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding MTrec Commercial and their client’s mission will help you align your responses during any interviews, showcasing your enthusiasm for the role.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult customers or resolve complaints effectively, as this will demonstrate your problem-solving skills and customer-focused attitude.
✨Tip Number 3
Prepare questions to ask during the interview. This shows your interest in the role and helps you assess if the company culture is a good fit for you, especially regarding their training and development opportunities.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable in tailoring your approach during the application process.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Use specific examples that demonstrate your ability to handle calls, resolve queries, and provide excellent customer support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your positive attitude and motivation. Mention why you want to work for Denise La Grassa and how your skills align with their needs.
Highlight Key Skills: In your application, emphasise skills such as communication, problem-solving, and attention to detail. These are crucial for a Customer Service Representative role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Deniselagrassa
✨Show Your Customer Service Skills
Be prepared to discuss your previous customer service experience in detail. Think of specific examples where you successfully resolved a customer's issue or went above and beyond to provide excellent service.
✨Demonstrate a Positive Attitude
Employers are looking for candidates with a motivated and positive attitude. During the interview, showcase your enthusiasm for the role and how you can contribute to a friendly team environment.
✨Prepare for Common Scenarios
Anticipate common customer service scenarios that may be presented during the interview. Practice your responses to questions about handling difficult customers or resolving complaints effectively.
✨Ask Insightful Questions
At the end of the interview, ask thoughtful questions about the company culture, training opportunities, and what success looks like in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
