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For Companies At a Glance
- Tasks: Manage customer orders and ensure timely delivery while providing top-notch service.
- Company: Join Princes, a leading food and drink manufacturer with a commitment to sustainability.
- Benefits: Enjoy 25 days annual leave, hybrid working, and a generous pension scheme.
- Why this job: Be part of a dynamic team that values customer satisfaction and offers growth opportunities.
- Qualifications: Strong communication skills and a customer-centric mindset are essential; Excel proficiency is a plus.
- Other info: This role offers a blend of office and remote work, perfect for a balanced lifestyle.
The predicted salary is between 24000 - 36000 £ per year.
Employment Type: Permanent
Country: United Kingdom
Location: Liverpool
Business Area: Operations
Workplace Type: Hybrid
About Princes: The Princes Group has over 7,000 employees with offices and production sites in the UK, Netherlands, Italy, Poland, France and Mauritius. Princes manufactures different food and drink products responsibly sourced and enjoyed by consumers every day.
Role Description
Job Purpose: Works with the Customer Development Manager to provide a single point of contact based on a one stop shop philosophy for customers and Princes colleagues for all order fulfilment issues relating to a nominated group of accounts. The job holder will ensure that customer orders are processed accurately and on time and will keep the customer informed of any issue that prevents the order being delivered on time and in full.
Principal Responsibilities:
- Process customer orders both EDI and Manual order entry in line with commercial agreements with regards to load fill, lead-time and delivery day, identifying any variances to this.
- Track order fulfilment to ensure orders are delivered on time in full, keeping customer updated with any variances.
- Identify in advance any risk to service from any area including stock availability, MLOR, range change and take steps to mitigate or ensure corrective steps are taken, escalating as appropriate to protect service.
- Update and issue agreed KPIs for nominated accounts using SAP and customer systems as appropriate.
- Ensure any collections/destructions are raised correctly and actioned in a timely manner by 3rd party contractors.
- Liaising with various internal and external customers to offer a first-class level of service.
Role Requirements
Knowledge:
- Strong understanding of customer service principles.
- Supply chain principles covering warehousing and distribution and forecasting and planning.
Skills:
- Strong verbal and written communication skills.
- Customer-centric mindset.
- Proficiency in Microsoft Excel.
Benefits:
- 25 Days Annual Leave plus Birthday off.
- 14.5% Pension – 5% employee opt in / 9.5% employer.
- Hybrid & Flexible Working - 4 Days in Office / 1 Day WFH.
- Flexible Holiday Option - Buy 5 Additional Days.
- Enhanced Family Friendly & Carers Policies.
- Critical Illness Cover.
- Learning & Development Opportunities.
- Potential Corporate Incentive Scheme (company performance based).
Order Fulfilment Assistant employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Fulfilment Assistant
✨Tip Number 1
Familiarise yourself with the supply chain principles relevant to order fulfilment. Understanding how warehousing, distribution, and forecasting work will give you an edge in discussions during interviews.
✨Tip Number 2
Brush up on your Microsoft Excel skills, as proficiency in this tool is crucial for tracking orders and managing data. Consider taking a quick online course or tutorial to enhance your abilities.
✨Tip Number 3
Prepare to demonstrate your customer service mindset. Think of examples from your past experiences where you successfully resolved issues or improved customer satisfaction, as these will resonate well with the hiring team.
✨Tip Number 4
Research Princes Group and their products thoroughly. Being knowledgeable about the company’s values and operations will show your genuine interest and help you stand out during the interview process.
We think you need these skills to ace Order Fulfilment Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Order Fulfilment Assistant position. Tailor your application to highlight relevant experiences that align with these aspects.
Highlight Relevant Skills: Emphasise your strong verbal and written communication skills, customer-centric mindset, and proficiency in Microsoft Excel. Provide specific examples of how you've used these skills in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Princes and how your background makes you a great fit for their team.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TN United Kingdom
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of the Order Fulfilment Assistant. Be prepared to discuss how your skills and experiences align with the requirements, especially in customer service and supply chain principles.
✨Showcase Your Communication Skills
Since strong verbal and written communication skills are essential for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers or colleagues in past roles.
✨Demonstrate Customer-Centric Mindset
Be ready to share specific instances where you prioritised customer satisfaction. Discuss how you handled challenges in order fulfilment and what steps you took to ensure a positive experience for the customer.
✨Familiarise Yourself with Relevant Tools
Brush up on your Microsoft Excel skills, as proficiency in this tool is required. If possible, review any relevant software or systems mentioned in the job description, such as SAP, to show your readiness to adapt quickly.
